Customer Service Advisor - Farfetch Platform Solutions (English Speaker) - Temporary

Farfetch (NYSE: FTCH)

  • Location
    • Lisbon
  • Date Posted
  • 27 Oct 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

In Customer Service, you’ll be part of a creative family who are the voice of our brand. You won’t read from a script. We’ll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.

The Role

We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

What you'll do

  • Respond to Customer Inquiries via E-mail
  • Provide information with regards to products/services and other related inquiries;
  • You will be the face of Farfetch Platform Solutions to our customers

Who you are

  • Fluent in English (mandatory);
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Highly skilled in written and verbal communication;
  • Skilled in listening;
  • Able to work under pressure;
  • Knowledgeable of fashion/fashion brands;
  • Able to exceed customers’ expectations;
  • Confident and articulate;
  • Hardworking and passionate.

Before Applying

Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.