• Locations
    • Hong Kong
    • China
  • Date Posted
  • May. 27, 2021
  • Function
  • Product Management
  • Sector
  • Retail

The role

You will report to Sourcing Manager, APAC, improve the fashion concierge business proposition through products sourcing efforts throughout the APAC, greater China region. The focus will be placed on increasing productivity by sourcing highly demanded items and building relationships with sales associates within online and offline sourcing network, engaging with the Farfetch Personal Shopping team to secure target conversion rates and secure pre-orders, working with brand partnerships team to build relationships with important suppliers and supporting strategic growth plans for the department.

The ideal profile requires commercial and luxury service skills, with in-depth understanding of global luxury landscape and its cycles. Past exposure to the world of luxury personal shopping or VIP sales is ideal. You have considerable experience within luxury retail and comfortable with one-to-one VIP customer interactions, sales management targets in a region of $2.5M+ and have experience of exceeding goal through exceptional management and communication skills.

What you will do

  • You will build relationships with FF Global VIP Personal Shoppers
  • You will manage personal workflow by setting goals and prioritizing
  • You will contribute to medium to longer-term planning
  • You will analyze results and guide performance through regular reviews
  • You will work on brand relationships, applying professional and personal networks
  • You will work with the FF Personal Shopping team on growth plans and will ensure Fashion Concierge is well represented regarding product and commercial opportunities
  • You will work with the global partnerships team to ensure maximum understanding and in depth knowledge of forthcoming supply opportunities
  • You will grow market competitor awareness
  • You will attend brand events and presentations to aid in the development of the business and act as a Fashion Concierge brand ambassador

Who you are

  • You have 3+ years of experience within (fashion/luxury/ecommerce) and function (personal shopping/sales)
  • You have excellent communication skills
  • You have excellent operational skills
  • You can spot new opportunities and initiate action
  • You have commercially aware with proven history of exceeding goals
  • You have experiences in managing the operational process, as it pertains to sales executives and organizational/departmental goals
  • You have understanding of CRM and customer retention & engagement goals
  • You are fluent in English and Mandarin

Equal opportunities statement

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.