• Locations
    • United States
    • Remote
  • Date Posted
  • Nov. 23, 2021
  • Function
  • Sales
  • Sector
  • Fintech

Build the world’s fastest Identity and Checkout products

Company Mission

Our mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company’s products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users’ privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.

Summary

The Fast Sales team is hiring an Account Manager to be our customer-facing, primary point-of-contact for strategic Fast Sellers. This new role is responsible for the growth, quality, and satisfaction of the Seller’s relationship with Fast, and ensuring industry-defining support for Fast’s growing Seller base.

Role

  • Provide account management support post-onboarding for strategic Fast Sellers
  • Drive the day to day communication for onboarded Fast Sellers and cultivate relationships with key stakeholders
  • Provide training and communication on Fast product updates to Fast Sellers
  • Share and execute best practices with Fast Sellers on how to best optimize Fast products to grow their e-commerce business on a regular basis
  • Conduct regular business reviews and data driven conversations to uncover new opportunities within existing Sellers
  • Provide feedback and insights from Fast Sellers to product, engineering, sales, marketing, CS, and other key stakeholders at Fast

Requirements

  • 5+ years experience in B2B customer success / account management
  • Proven track record of growing small enterprise businesses to medium-/early large-scale
  • Technical acumen, i.e. ability to understand Seller’s e-commerce ecosystem
  • Ability to identify blockers, proactively find solutions, and communicate effectively
  • Experience in an enterprise support environment with a strong understanding of corporate account support needs and the support industry
  • Experience in complex technical engagement management and/or program management

Qualifications

  • Customer-oriented.  Our customers are always top-of-mind for you and their satisfaction is your primary driver and motivation. You thrive in building and nurturing relationships and always have the customer’s best interest in mind.
  • Problem solver.  No task is too big or small for you. You are multifaceted and a problem-solver, especially when it comes to helping Fast’s Sellers.
  • Excellent communicator.  Communicating and developing rapport comes naturally to you. You are a professional through-and-through and have learned to build trust and confidence by providing reliable support.
  • Invested in growth. Interested in helping Fast’s Seller’s achieve their goals and grow their business.  You are constantly driving best practices and implementing process improvements.
  • Benefits and Perks - Because People Matter
  • We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.

See what Fast can offer you:

  • Comprehensive Medical, Dental and Vision insurance (99% paid by Fast)
  • Globally remote with flexible work schedules and commuter benefits to fit your needs
  • Generous maternity & paternity leave for all family caregivers

401k match up to 4%

Competitive Salary & Equity

  • People-focused, unlimited & flexible paid time off
  • Inclusive events & programs to allow everyone to express their voice (or dance skills)
  • Monthly exercise, internet & office equipment stipends (and great snack perks)

#LI-remote