• Locations
    • Remote
    • New York
    • San Francisco
  • Date Posted
  • Dec. 12, 2021
  • Function
  • Business Intelligence
  • Sector
  • Business Applications

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As a member of our Product Support team, the Operations and Insights Analyst will help us to use data to refine our Product Support experience. You will build dashboards and optimize reporting to ensure our leadership team has a clear pulse on the business, helping the team to realize opportunities and build upon our strengths. As a problem solver you will dig into data to find root causes, identify trends, uncover blind spots, and help to answer questions about the customer and employee experience. You will present data to the team in a manner that is effective, tangible, and tells a clear story.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Provide succinct and impactful analysis to help improve overall team performance and the customer experience
  • Collaborate with our data science teams to build, document and manage our Product Support data structure
  • Present and communicate data backed recommendations to leadership and our internal partners to drive Product Support initiatives and help facilitate decision making processes
  • Regularly and proactively identify customer, product, and team workflow trends – summarize findings and recommend solutions
  • Build team performance dashboards and comprehensive scorecards to provide transparent reporting and insight into the health of our business to enable our team to quickly capture customer, product, and team insights
  • Manage and ensure ongoing data quality and reporting accuracy by conducting regular review cycles
  • Build and maintain centralized repositories of vetted dashboards and business glossaries
  • Connect with our cross functional partners to understand needs and build targeted reporting

We’d love to hear from you if you:

  • Experience supporting a technical SaaS company in a senior analyst capacity
  • Familiarity with SQL and querying databases using tools like Tableau, Mode, Looker, or Zendesk Explore (we use Mode and Explore)
  • A passion for using data and analytics to answer questions and support decisions
  • Excellent written and verbal communication skills
  • The ability to visually present data in a simple and informative way
  • Deep technical capability and understanding of product support strategies
  • Excellent decision quality and creative problem solving skills

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.