Account Manager - All Levels


  • Location
    • London
  • Date Posted
  • 20 Nov 2019
  • Function
  • Sales
  • Sector
  • Fintech

We expect more people to rent than ever before. That’s why we believe renting should be more affordable and accessible. We are a young and innovative scaling-stage startup company solving an affordability problem by offering deposit-free renting to millions of tenants across the UK - with lots more exciting stuff to come.

We have built a core team and a product we are proud of, raised significant capital and partnered with the UK's largest independent letting agency. Plus, we’re already working with the world’s largest institutional landlord so we’re well on our way to change the way renting is done forever!


Within our Accounts team you will partner closely with some of the largest landlords and agencies across the UK to develop a new renting experience that puts the tenant at its core. We're uniquely situated to help shape how these companies grow their businesses in the digital age. You will work closely with our leadership team with one primary goal: to help flatfair’s clients meet their ambitious growth targets. You would be expected to help develop existing business relationships while sustaining the company’s culture and dynamic working environment.

This role is perfect for someone with account management and operations experience who has a passion to work for a fast growing startup.

What you’ll do:

  • Acquiring and managing our key accounts to drive distribution and adoption of our products
  • Helping to define and create key processes by understanding our business methods and our customer needs
  • Helping to acquire, onboard, deliver training and service new and existing partners (estate agents & build-to-rent operators)
  • Inputting feedback to tech teams to ensure flatfair is delivering industry leading products
  • Handling key accounts to ensure maximum take-up of flatfair products by partner’s landlords and renters by providing constant support & consultation
  • Maintaining and nurturing business relationships with key stakeholders to ensure continuity of business growth
  • Delivering expert support with a focus on outstanding customer experience
  • Developing and improving process to help this tech business grow at scale
  • Assisting with training of new property partners to make them enthusiastic & knowledgeable about the benefits we bring
  • Stepping up to ensure targets are met and processes are improved


Who you are:

  • Interest in the property or property tech industry
  • Ability to speak and write in English idiomatically
  • Background in sales, account management or consulting
  • Passion for disruptive startups

What’s in it for you:

  • Socials: We like to bring everyone together for a weekly team lunch, regular social events and get-togethers in a fully stocked kitchen with snacks, fruits and drinks.
  • Holiday: 25 days’ holiday a year (plus UK public holidays), and we encourage you to use them all up!
  • Learning and training: We’ll contribute towards training courses and conferences that help you learn and grow professionally and personally.
  • Personal development: Following a motivating career path, we value growth from within and encourage people to step up.