Business Operation Manager

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.

Job description:
We’re seeking a Business Operations Manager to support Fonoa’s core and strategic initiatives through ongoing operations, project work, and cross-functional collaboration. This role is ideal for someone with a business analysis or management consulting background and strong analytical and project management skills.

You will support our Business and Revenue Operations teams, helping to manage day-to-day processes, implement new systems, drive integrations, and provide spare operational capacity to high-impact teams. You’ll also contribute to competitive intelligence and RFPs/RFIs and help us make data-driven decisions that improve business performance.

What you will do:

• Support ongoing operations across Business and Revenue Operations, helping teams run efficiently at scale.
• Work on cross-functional special projects, such as new tool integrations, process implementations, and strategic initiatives.
• Take ownership of internal project management — planning, tracking, and coordinating stakeholders across functional teams.
• Collaborate on implementing tools and systems to support business processes and improve internal workflows.
• Contribute to the RFP/RFI process, helping with stakeholder responses, analysis, and coordination.
• Conduct competitive intelligence and market research to support business development and GTM strategy.
• Analyze operational data to generate insights and support reporting, forecasting, and decision-making.
• Act as a flexible resource to provide additional capacity where the business needs it most.

Requirements:

• Extensive experience in business operations, strategy, consulting, finance, or a similar role.
• Strong organizational and operational skills, attention to details, paired with the ability to juggle multiple projects and stakeholders.
• Demonstrated ability to manage processes and contribute to project management across functions.
• Comfortable with data – Excel/Google Sheets expertise required; SQL or experience with analytics tools is a plus.
• Comfortable with AI tools - implementation of AI engines into processes and workflows to increase operational efficiency.
• A problem-solver mindset: curious, proactive, and eager to improve how things work.
• Exposure to competitive intelligence, RFPs/RFIs, or go-to-market operations is a strong plus.
• Fluent in English and comfortable working in a global environment.

#LI-Hybrid

We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized.

We're a company filled with talented, energetic, and motivated people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple. We have a distributed team in more than 20 countries worldwide and you can read more on how we live our values and what inspires us to do amazing things together: https://fonoa.co/LifeAtFonoa

For three consecutive years, Fonoa has been ranked Sifted’s Rising 100: Sifted's B2B SaaS Rising 100

Sounds interesting? Please learn more reasons why you should join us.