Collections Manager

London

71 Queen Victoria Street, London, EC4V 4AY

Full time

Hybrid

Collections, Recoveries & Litigation

Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!

[Read our Impact Report] | [See our Trustpilot]

📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits

As the Collections Manager, you will be responsible for the overall

strategic direction and performance of the Collections function. You will manage a key

delinquency collections team while also driving crucial project management initiatives related

to all our products. Your responsibilities will include:

• Overseeing multiple teams and Team Managers/Leaders within your remit, providing guidance and support to ensure execution of performance management and coaching to achieve against a broad range of KPIs.

• Serving as the formal Project Manager for CRL (and beyond), overseeing key initiatives and ensuring successful delivery.

• Managing and owning risk registers and risk tickets, ensuring proactive identification and mitigation of potential issues across all collections products.

• Liaising effectively with the Enterprise Risk Management Team, ensuring compliance and alignment with company-wide risk frameworks.

• Driving the CRL OKR onto the product roadmap, ensuring Collections requirements and strategic objectives are integrated into product development.

• Developing and implementing departmental strategies, policies, and procedures specific to Collections operations.

• Managing relationships with external stakeholders (e.g., suppliers) relevant to all collections products.

• Leading investor, and other audit walkthroughs, presenting findings and operational processes to both current and prospective investors.

• Contributing to Funding Circle’s training and competence framework to ensure individuals are supported and developed to reach their maximum potential.

• Providing a quality-orientated, highly borrower-focused service to all internal and external stakeholders which meets all aspects of the Quality Assurance framework.

• Providing oversight of complaints in your business area, ensuring Funding Circle is focused on delivering a first contact resolution on all calls and where necessary handle and resolve escalated issues.

• Being responsible for managing your team’s capacity to ensure a high level of productivity and performance.

• Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved.

We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.

• Experience in leading a team and managing performance in a collections environment.

• Proven ability in delivering strong performance through leadership coaching, mentoring, and always taking ownership for your team's results.

• Proficiency in managing risk registers, owning risk tickets, and liaising with Enterprise Risk Management teams.

• Track record of driving operational objectives (OKRs) onto product roadmaps.

• A motivated and deadline-driven individual with the ability to work under pressure whilst maintaining quality of work.

• Able to make and follow through on difficult decisions.

• You know your figures and you are quickly able to analyse and interpret KPIs.

• Being proactive in refining processes and finding smarter ways to work.

• Proven track record of delivering polished presentations to potential investors, external audit, and/or C-suite.

• You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity

• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition focuses on five areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.

• Health: This includes private medical and dental, health assessments, and access to a digital GP.

• Wealth: We offer life assurance, share schemes, and financial coaching.

• Development: You get a dedicated annual learning allowance to help you level up.

• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.