Senior Product Manager (Growth & Onboarding)

  • Location
    • Remote
  • Date Posted
  • Nov. 15, 2021
  • Function
  • Product Engineering

Want to shape the onramp to a growing, disruptive Cloud platform?

About Gatsby

You may know Gatsby, a wildly popular open-source project that has over 50k GitHub stars and a thriving community of more than 3,000 contributors. Beyond open source, we’re also a newly commercializing business, one that helps professional developers build blazing-fast apps and websites without needing to become a performance expert.

As a remote-first, community-focused team, Gatsby’s core values include:

  • Prioritize the customer
  • Expect excellence, have empathy
  • Take ownership
  • Grow through inclusivity
  • Collaborate by default

Details of this role:

  • Type of work: Full time
  • Location: Remote (preference for North, Central or South America)

Why we’re hiring

Here at Gatsby, our product teams have had a successful year of launches. We launched an end-to-end platform for building and hosting Gatsby sites and released two major versions of our open source product including our Gatsby 4 release which opened up new ways of rendering pages, making our static framework truly dynamic.

While we’ve made good progress on our platform, we want to spend the next year focusing on growing our reach with our core customers. This means improving the onboarding experience both for Gatsby Cloud but for users getting started on a new Gatsby site altogether.

We need a product manager that can think in terms of ownership of the onboarding to our cloud platform which includes both traditional SaaS onboarding flows as well as open source tools to help new users get farther faster with Gatsby. This product manager also needs to have strong skills in stakeholder management as they’ll also serve the needs of our marketing team by designing and building key properties like our websites and microsites.

What you’ll do on a day-to-day basis:

  • Determine what gets built and delivered to customers. You’ll acquire, as quickly as possible, deep knowledge of the customer, of the data, of internal stakeholders, and of the market and industry. Your job is to see the forest and the trees clearly enough to identify the product paths through it.
  • Work closely with design. The bar has been set high for the user experience that developers expect from infrastructure products. You’ll need to work closely with design to think through these problems and provide maximum utility and minimal friction to end-users.
  • Work directly with engineers to build exceptional products.  You will lead the product development process from roadmap development to building, testing, and launching products on time.
  • Balance the business needs and technical constraints by navigating bottlenecks, providing escalation management, and anticipating trade-offs.
  • Work with product marketing to position Gatsby’s features. Positioning will be crucial in making Gatsby Cloud and therefore the Gatsby framework a clear choice for headless content projects on the web.
  • Balance multiple personas. You’ll be responsible for building for a number of different personas that are using Gatsby (content creator & editors, other marketers, execs, agencies) & will need to balance their needs and priorities.
  • Advocate for the customer by being a champion for the user experience and having deep customer empathy.

Experience & Qualities

  • You’ll need to hit the ground running, which means experience getting your head around these aspects as quickly as possible.
  • Launched products successfully as a PM in a startup environment. We’re iterating rapidly on a number of fronts, and tend to optimize for quickly getting product in the hands of users (and receiving feedback) over Platonic feature-completeness.
  • Familiarity with SaaS Platforms and Onboarding. A large part of what you’re doing is improving the onboarding experience for our CI/CD platform with an integrated CDN that is best in class for Gatsby developers. Understanding of the developer persona is key to getting things right today and learning about and identifying our future users as well is important to helping our company grow into new markets.
  • Familiarity with the developer persona. The developer persona is at the heart of the Gatsby experience, including the Gatsby CLI and suite of related tools (GraphQL, hot reloading environment, etc).  Comfort with technical details is paramount — bonus points for specific knowledge about front-end development and/or CI/CD pipelines.
  • Great judgment. You will need to consistently manage tradeoffs and evaluate new ideas.  These decisions often have a vast impact. As Amazon puts it, “leaders are right. A lot.”
  • Write, speak, and think clearly. Gatsby is a distributed company and relies heavily on crisp and thorough writing. Your ability to get the right feedback and align the company  will rely heavily on thoughtful synthesis of internal and external conversations and strategic planning into product documents, and clear communication to all stakeholders.
  • Leverage metrics to focus on value. You have experience using data and metrics to back up assumptions and assertions of business value. You also leverage your strong analytical skills and ability to dive deep to develop a nuanced understanding of your product and customers, and to create effective strategies.
  • Comfortable owning entire products. You will be managing a large part of Gatsby’s commercial product. As a product-driven company, a large proportion of whether we hit our annual revenue targets will be whether we’re able to ship enough value to our company.
  • High level of curiosity. The web is an incredibly diverse place with a huge number of different communities. You’re fascinated to learn about the challenges, workflows, and hopes and dreams of a wide variety of people.
  • Trustworthiness. A great product manager is trusted deeply by the engineering team. Tech leads and engineering ICs feel comfortable DM-ing their product manager at any time when they run across product questions in their day-to-day work, because they can count on getting accurate, thoughtful, helpful context.

The best parts of this job

  • Your role will be key in making Gatsby the next way to build on the web—and a technology that enables the next billion internet users.
  • You’ll have an opportunity to contribute to an early stage start-up. Still a relatively small team, Gatsby provides product managers the opportunity to have tremendous impact across the organization: directly with design and engineering but also alongside marketing and sales. Everyone’s contributions matter at this stage and maybe no one’s more than the product team.
  • You get to interact with an active, open, friendly community of developers that are really excited about building high-performance, fun-to-use websites. Their energy is often infectious, and you will leave conversations with them even more excited about Gatsby.

The worst parts of this job

  • This role involves a demanding audience with many options.  We’re building a tool for an audience that has a high degree of context about the tool we’re building and have a plethora of options that they could choose instead of our commercial offering.
  • You will need to ruthlessly prioritize your workflow. Because our user audience is so diverse, there’s a huge amount of potential things to do at any time. You’ll need to be comfortable with thoughtfully choosing where to focus and communicating that.
  • Stakeholders are dispersed far and wide. The largest clustering of people in one place is 5 folks in our Berkeley office. We have a strong sense of identity and are very close, but if in-person interactions with a large number of people is important to you then this may not be a good fit.

Benefits

  • Unlimited vacation policy, with a minimum of 15 days paid vacation time
  • Amazing health, dental, and vision insurance for you and your family (US only)
  • 3 months of paid parental leave covering both adoption and foster placement
  • Stock options in a fast-growing startup
  • We’re remote first, so skip the commute
  • Set up costs for a home office OR co-working/private office reimbursement
  • New laptop of your choice
  • Wifi and cell phone reimbursement
  • Fly to cool locations 3x/year for company-wide meetups (once it’s safe again!)

Equal Opportunity

Gatsby is an equal opportunity employer and we acknowledge and honor the fundamental value and dignity of all individuals. We commit ourselves to creating and maintaining an environment that respects diverse heritages and experiences, and seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Gatsby does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Gatsby.