Senior Manager, Trust - User Risk (Remote)

  • Location
    • New York
  • Date Posted
  • Jan. 7, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

Grailed is one of the largest peer-to-peer marketplaces for clothing. We are the future of fashion commerce, empowering sustainable self-expression through style.

Grailed is a fully-remote team that works between the hours of 10am - 6pm ET. We also have our headquarters in NYC (SoHo) for those that wish to work from an office environment. Our team focuses on providing an environment that encourages learning and growth, giving you the opportunity to lead your own projects and take pride in the work you do.

Brief Job Overview

We are looking for a Senior Manager to lead User Risk on Grailed.  You will manage the growing User Risk team and be responsible for defining our user risk strategy, targets, and processes to remove fraudulent users from our marketplace.  You’ll report to our Director of Trust as part of our Trust Operations team who are responsible for ensuring Grailed is a safe and trustworthy marketplace for users to transact on, delivering big improvements to the Grailed community.

Scope of Responsibilities

As a Senior Manager, Trust - User Risk, you will:

  • Set long-term user risk strategies, targets and roadmap and manage to these targets on a weekly basis
  • Develop User Risk and Banning policies to quickly and efficiently identify and remove fraudulent users from the marketplace, minimizing negative impact to the Grailed Community
  • Drive process standardization and excellence to improve the impact and scalability of our User Risk team
  • Analyze risk data to identify new fraud trends, and develop appropriate policies and workflows to address these trends
  • Utilize Fraud Prevention tools (SIFT Science) to build scalable, automated workflows and processes to reduce user-level fraud on Grailed
  • Work closely with cross-functional partners, including:
  • Community Experience team to improve user-level communications and processes related to user fraud
  • Product and Analytics to identify actionable opportunities to improve the quality of our moderation
  • Provide coaching support and feedback to the User Risk team i.e. workforce planning, 1:1s, career development, etc.

Who You Are

The following might describe you:

  • 5+ years in tech/operational roles with experience identifying areas of opportunity to improve a key metric, with a focus on process excellence, scalability, and standardization
  • Experience writing policies and developing processes in the Trust & Safety/Fraud domain
  • You have managed a team of 1+ people before and you’re excited to build a team
  • Analytically minded problem solver who likes to roll up your sleeves to get things done, with 2+ years analytical experience with Excel (bonus: SQL)
  • Experience working with Risk Management workflow tools (e.g. SIFT Science)
  • Passion for ensuring Grailed is a safe community marketplace to buy and sell clothes

More about us

Grailed cares deeply about the customer and the employee experience. We are a fully-distributed team with headquarters in NYC. Each Grailed team member is given the freedom and tools to do their best work from wherever they choose.

We offer stock options, health insurance with 100% premium covered, a 401(k) plan, great vacation, and commuter benefits. We have a healthy work-life balance and a fantastic working environment.

Grailed is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. If you have a disability or special need that requires accommodation, please email us at accommodations@grailed.com to let us know.