Engagement Manager, Generalist

The user interface for AGI– Hebbia is AI that works the way you work.

Designed to be generally capable– it can tackle even the most complex tasks, citing answers over any amount of sources. By showing its work, Hebbia empowers users to collaborate with AI on each step and validate responses instead of blindly trusting them. Our mission is to put capable AI in the hands of 1 billion people by 2030.

Job Description

Engagement Managers play a critical role at Hebbia: you will be responsible for the strategic value creation and deployment of Hebbia with our partners, shaping the world of AI in enterprise.

We’re looking for ambitious and highly skilled individuals who deeply understand investing and general business workflows and can lead enterprise engagements with ambitious customers. Engagement managers will be the voice of the customer – understanding explicit and implicit business needs across a multitude of verticals and working with the Product team to inform requirements. A strong candidate requires strategic thinking as we write the value creation and deployment playbook on AI for serious work.

If you enjoy solving challenging problems and building strong relationships and teams while doing so, we’d love to hear from you!

Responsibilities

• Customer-centricity: Deeply understand our users and drive value in partnership with them – creatively engage with new teams and support existing users to get the most out of Hebbia
• Relationship orientation: Build strong relationships (including at the executive level of large asset managers) and serve as a trusted advisor and go-to leader in AI
• Structured approach: Tackle ambiguous, complex customer and product questions - bringing together a deep understanding of user needs and technical capabilities
• Define roadmap: Shape the future of the product - bring the voice of the customer to our product and engineering teams and strategically advise on the future of the product
• Grow our team: Help to build the Engagement team - with potential opportunity to manage a dedicated team in the near future

Who You Are

• 3-7+ years of experience in consulting, private equity, or fast paced B2B startups - with proven ability to bring together customer-facing, analytical, strategic, and cross-functional work
• Excellent relationship management skills - including with senior-level stakeholders
• Strong ownership mindset - you see problems or white space and make it yours
• Distinctive analytical and problem solving capabilities: structure ambiguous, open-ended problems and quickly iterate on solutions
• Excitement to own problems and white space: from blue sky ideation to driving in-the-weeds success with individual users
• Innate bias towards action and impact, while working in a nimble and fast-paced environment