- Date Posted
- Jun. 1, 2021
- Technical & Customer Support
Are you interested in championing a product that makes work better? The science is clear: happier employees are more productive and stay at companies longer—everyone wins!
Who we are
Humu sends intelligent nudges to every person within a company. These small, scientifically-backed suggestions help each person build better habits, work smarter, and connect with their colleagues—and are the most effective way to drive positive change throughout an organization. We are a behavioral change start-up founded by Laszlo Bock, Wayne Crosby, and Dr. Jessie Wisdom, and a growing team with diverse backgrounds and expertise in the People and Product space.
What you’ll get to work on
Humu’s Nudge Engine® deploys thousands of customized nudges—small, personal steps—throughout organizations to empower every employee, manager, team, and leader as a change agent. Over time, our nudges grow increasingly aware of the timing, messaging, and motivational techniques that inspire individual employees towards action.
As a member of Humu’s Love team, you will be the face of our product to new customers by helping to guide them in improving their workplace. As an early member, you’ll build our relationships and community to a diverse set of industries, customers, and workforces.
Where you fit in
We are committed to change the working world for the better by bringing greater meaning and happiness into everyone’s working lives, everywhere. We are passionate about our mission, and excited to grow our school of fish with people who want to do the same - and people who will bring in their different perspectives to help us continue to shape our team and product. If this is you, we encourage you swim into our candidate pool!
Role and responsibilities:
- You’ll help Humu’s customers achieve the maximum possible value from Humu by understanding their goals and helping customers achieve those goals while minimizing risk. Help build Humu’s Customer Success strategy for future customers and create scalable policies and procedures to optimize the customer experience.
- Coach customers on how to most effectively manage their programs. Ensure customers realize the full potential of our products and services to meet their objectives.
- Oversee account health, promote adoption, and client satisfaction to drive renewals and upsells.
- Serve as the liaison and trusted advisor between customers and the Product Team, gathering feedback and product input to ensure each customer’s objectives are met.
- Coach customers on how to leverage the various Humu roles and resources made available to enable value through the customer lifecycle (onboarding, technical implementation, etc.)
- Working in partnership with Sales and Marketing, identify and amplify the narrative of our biggest Customer Success stories via press, web portals and community events.
- Timely and accurately respond to customer inquiries.
- 4+ years of relevant work supporting customers in a growing enterprise SaaS company
- Strong communication skills with a growth and learning mindset
- Excellent customer service, sales, and relationship building skills
- Strong project/program management skills
- Strong customer empathy and ability to build strong working relationships cross functionally and with external partners
- Ability to identify customer objectives and drive success plans to meet them
- Ability to learn technical details of product configuration and delivery
- Desire to learn HR product landscape and the problems being tackled
- Ability to build/grow Executive relationships
- Experience with expectation setting, influencing, and negotiating with customers