Sales Development Representative

About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

Our Sales Development Representatives (SDRs) are the frontline warriors in our quest for new business. This team excels at creatively engaging prospects, sparking interest, and setting the stage for successful partnerships for both our Commercial and Enterprise segments. Their enthusiasm for our mission is contagious, making them invaluable ambassadors of our brand.

With a knack for building rapport and understanding customer needs, our SDRs craft compelling outbound campaigns that resonate. They dive deep into research, uncovering valuable insights about prospects to tailor their approach, ensuring every interaction is meaningful and impactful.

Our SDR team leverages the following tech stack:

• Salesforce: CRM
• Outreach: Engagement
• Sales Navigator: Prospecting
• Zoominfo: Contact Data
• BeFrontier: Waterfalled Contact Data
• Clay: Pre-built campaign and signals leveraged by the SDR team

What you’ll be doing:

• Joining a VC-backed start-up to build a new category with a product that has strong market fit that isn't fully capitalized yet.
• Helping define our Go-to-Market strategy where you can be creative in your outbound approach, reaching out to prospects via various channels.
• Gaining experience in going upmarket and selling to renowned companies, expanding your experience and skill set.
• Growing and developing rapidly with a clear path to move towards an Account Executive position, ensuring your professional growth.
• Partnering with colleagues across sales, marketing, and senior leadership to strategize best practices to drive the company’s success.

What experience you need to be successful:

If you do not have sales experience, we will still consider you, but be prepared to discuss how your personal experience or non-sales experience would align well to the qualities described below.

• Proven track record as an SDR working in a B2B SaaS environment, consistently achieving top performance metrics within your team, or a track record of success in a competitive environment if you are early in your career.
• True hunter mindset where you are motivated by success and possess the drive and grit to keep moving forward and solve problems even in the face of rejection.
• Analytical approach to problem solving, with a willingness to try new messaging, campaigns, and approaches, iterate, and improve. Even when something is working, you’re looking for a better way.
• Exceptional verbal, written, and presentation skills, as well as a track record of successfully building outbound sales pipeline.
• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is $65,000-$80,000. The position also offers equity options and commission.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io