• Location
    • San Francisco
  • Date Posted
  • Jun. 15, 2021
  • Function
  • HR
  • Sector
  • Business Applications

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What’s the opportunity?

We are seeking an innovative and data-driven Senior Manager, Global Recruiting Operations and Strategy to lead and drive our global Recruiting Operations as a critical member of Intercom’s recruiting leadership team. In this role you will focus on:

Strategic thinking and portfolio management: Own and deliver the strategy and execution on programs through developing scalable solutions that lead to operational efficiency and contribute to the delivery against our goals and vision

Headcount Management: Partner closely with our people data and finance teams to manage headcount and improve our processes. Monitor a scaled resource model for capacity planning and help to identify potential resource gaps and proactive resource reallocation to key areas.

  • Process efficiency:  Manage and drive continuous improvement across our global recruiting processes, workflows, and coordination to increase recruiter effectiveness and candidate experience
  • Systems: Ensure that our systems, vendors, and integrations are serving us and creating the infrastructure we need for the future

Grow and develop the recruiting operations team: Hire, coach, develop, and inspire a global team of recruiting operations specialists, pms, recruiting coordinators, and coordination leads by defining career growth paths, scope, and overall vision.

You are excited to develop flexible and impactful solutions, guided by creativity and candidate empathy, that help our recruiters and coordinators work more effectively and efficiently as we continue to grow. Build and lead a team that reflects our core values - to obsess about our customers’ success, and empower the team to attract the diverse and exceptional talent as we double in size.