• Location
    • San Francisco
  • Date Posted
  • Nov. 1, 2021
  • Function
  • IT
  • Sector
  • Business Applications

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What’s the opportunity?

What to include:

  • Business Systems is the organisation that will enable us to operate to the standards of a high-performing, high-growth, IPO-ready company.
  • The organisation is well-positioned to drive real impact in supporting our Go To Market teams - to establish one source of truth for all of our important metrics, to create seamless user experiences, to set us up to do business the way our customers demand, to coordinate on changes we make in one system for its impact to others, to set Intercom up to scale, and so much more.
  • This role is for you if you possess expertise in building, implementing and supporting integration platform technologies and have a blend of analytical skills, business applications experience, business process knowledge, attention to detail, critical thinking, a passion for innovative thinking and problem solving.

What will I be doing?

  • Create, protect, transform and integrate enterprise applications to generate high value for the business in a scalable, flexible and secure manner.
  • Implement and maintain new and legacy integrations across numerous platforms.
  • Review design, code, deployment strategies, etc.. and other technical aspects of software delivery within the Integration/Business Systems team
  • Define standards and processes to support and facilitate integration projects and initiatives.
  • Be able to work as an individual contributor on multiple Agile SCRUM teams within Toast to provide integration and development services for strategic initiatives.
  • Draft technical designs, integration standards, testing plans and other systems integration related documentation.
  • Automate application end-to-end or unit testing to ensure stability during continuous integration.
  • Collaborate on the development and maintenance of a Continuous Integration/Continuous Delivery pipeline for Business Systems.
  • Identify platform issues and craft technical resolutions and communication plans to remedy.
  • Integration architecture subject matter expertise with MuleSoft, Boomi, Apigee, or other middleware solutions
  • History of planning and designing successful integration platforms. Provide solution oversight of complex workstreams.

What skills do I need?

  • Take into account:
  • BS or Masters degree in Computer, Software Engineering, or equivalent.
  • 5+ years of experience in systems design, architecture, integration, or a related field.
  • 5+ years of experience in any of the two integration platforms such as; Dell Boomi, Workato, Mulesoft, Jitterbit, Oracle Service Bus, Oracle BPEL, BizTalk, Inovis Trusted Link, Gentran, Sterling Integrator or similar.
  • Experience developing data integration workflows via Business Processes, orchestration, mediation or similar data movement and transformation techniques that produces light weight and easy to maintain integration between various applications and systems.
  • Working in an Agile SCRUM or Kanban team
  • Strong understanding of data manipulation and distribution
  • Excellent version control, QA skills and attention to detail

Bonus skills & attributes

Specialized skills can go here, that aren’t necessary, but would be nice to have


  • Competitive salary and meaningful equity
  • Fully funded comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.