• Location
    • Chicago
  • Date Posted
  • Sep. 14, 2021
  • Function
  • Sales
  • Sector
  • Business Applications

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What’s the opportunity?

The Manager of our Inbound and Outbound Sales Development team is an integral role within the maturing sales organization. This role supervises a team that handles some of the highest value leads at the company.  Reporting to the Director of Global Sales Development, this person will be responsible for building, and leading a high performing team of Inbound Sales Development reps. We are looking for a leader that excels at developing their team’s skills and preparing them for roles of increasing responsibility and scope, while generating valuable leads to our Account Executives and Relationship Managers.

What will I be doing?

  • Effectively hiring, coaching and inspiring a group of variously experienced Inbound and Outbound Sales Development reps to provide world-class experience to our prospective and current customers interested in learning more about Intercom’s products and platform
  • Accurately predicting top of funnel lead volumes by channel on a monthly and quarterly basis, identifying and working with demand generation on channel performance
  • Inspiring and challenging the team to run towards exciting challenges, helping us realize our true ambition and opportunity

What skills do I need?

  • 3+ years experience achieving and exceeding individual contributor goals in a technology sales role
  • 1+ year(s) of experience directly managing a team of individual contributors
  • Proven experience–and passion for–teaching, developing, and growing the people they work with
  • Successful track record of designing, implementing, and validating processes and policies
  • The ability to handle multiple projects and competing priorities (ability to make trade-offs effectively) and adapt rapidly to a fluid, high-growth environment
  • Demonstrated track record of cross-functional collaboration
  • Team player with a strong sense of ownership and “get things done” attitude
  • BA/BS degree


  • We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We’re committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.