Revenue Operations Support Specialist

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make a difference:

We are seeking a detail-oriented and proactive Revenue Operations Support Specialist to join our growing team in the Lisbon office. This role is essential in helping our Revenue Operations team drive efficiency, optimize processes, and enhance data accuracy across our sales and revenue functions. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for supporting revenue-generating teams.

Key Responsibilities:

• Sales Process Support: Assist in the maintenance and optimization of sales processes, ensuring smooth handoffs between marketing, sales, and customer success teams.
• Data Management: Maintain data accuracy within CRM systems, perform regular data hygiene checks, and ensure that records are up-to-date and reliable for reporting and analytics.
• Reporting & Analytics: Support the creation of dashboards and reports to provide insights into key performance metrics, sales pipeline health, and revenue trends.
• Operational Efficiency: Identify opportunities to streamline workflows, eliminate bottlenecks, and enhance the overall efficiency of the Revenue Operations function.
• Tool Administration: Assist in the management and configuration of sales tools and platforms, such as CRM, sales enablement tools, and other technology used by the Revenue Operations team.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Finance, and Customer Success teams to ensure alignment and support strategic initiatives.
• Training & Documentation: Create and maintain training materials, process documentation, and user guides to support team members in using sales tools and following best practices.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 1-3 years of experience in Sales Operations, Revenue Operations, or a similar role.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools. Experience with additional tools like Outreach, Clari, Gong, Google Sheets, and Snowflake is a plus.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent organizational skills and attention to detail.
• Proactive problem-solving skills and the ability to work independently.
• Strong communication skills in English (required); Portuguese is a plus.
• Familiarity with Excel, data visualization tools, and data analysis techniques.

Perks & Benefits:

• Competitive salaries & meaningful equity
• Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55€ per day
• Balance Days (the first Friday of each quarter is a company holiday)
• Paid Sabbatical
• Paid Annual Leave (22 days)
• Public Holidays (14 days)
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.