Staff Software Engineer, Backend

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As a staff backend software engineer at Iterable, you'll be responsible for the core product for engineering Iterable used by our growing customer base. In this role, the focus is working on projects/efforts that have strategic value for the company while driving technical design and up-leveling the team. We believe in building an Engineering culture guided by our company values, which you can learn more about here.
We are looking to hire staff backend software engineers across multiple scrum teams. You will have the opportunity to work within the teams in Lisbon and across teams in the US where there might be dependencies across functional areas. You will be responsible for multiple functional initiatives, utilizing technologies such as Scala, GraphQL, Redis, CRDB, Postgres and ElasticSearch, to help our customers leverage user data and build innovative personalization.
One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please do apply, as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Architect and develop solutions to scale a complex platform that reaches millions of users.
• Collaborate with cross-functional teams, product, and design to conceptualize and build new product features.
• Provide direction for your team and guide standards across the Engineering organization.
• Improve the engineering processes, tooling, and efficiency.
• Contribute to the code review process by offering suggestions for improvement, helping to define and enforce coding standards.
• Leverage design discussions and other team engagements as an opportunity to level up your team and the product.
• Provide direction for your team and guide standards across the Engineering organization.

We are looking for people who have:

• 8+ years of previous software engineering work experience.
• Proficiency in at least one modern programming language (ideally Scala and/or Java)
• Experience leading multi-person projects that have high complexity in terms of deep technical or product challenges, uncertainty, concurrent work streams, or cross-team and cross-functional dependencies.
• Extensive experience with Elasticsearch and/or other relevant technologies like Postgres.
• Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely).
• A track record of delivering highly valued features, focusing on operational excellence, and mentoring engineers up to senior level.
• Willingness to take on-call responsibilities.
• Fluency in English (verbal and written).
• Legally authorized to work in the EU.

Our Technology Stack:

• Programming Language: Scala
• Databases: Elasticsearch, Postgres, Redis, CRDB
• Infrastructure: Pulsar, Kafka, AWS
• Other Relevant Technologies: Docker / Kubernetes, React

Bonus Points

• SNS, APNS/GCM, Firebase, and other mobile/push related systems
• Experience with End-to-End, Integration, and Performance testing
• Previously built enterprise systems at scale
• Mobile architecture development experience
• Frontend development (with React and TypeScript)
• Worked in a company with a strong US presence

Perks & Benefits:

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55€ per day
• Balance Days (additional paid holidays)
• Paid Annual Leave (22 days)
• Public Holidays (14 days)
• Paid Sabbatical
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.