• Locations
    • United Kingdom
    • London
  • Date Posted
  • Jun. 1, 2021
  • Function
  • Operations
  • Sector
  • Mobility

JustPark is changing the way people move around our cities. With over 5m customers, we’re helping over 30% of motorists across the UK make smarter and more sustainable transport decisions. Our award-winning product is backed by some of the world’s leading investors including Index Ventures (Deliveroo, Skype) and LocalGlobe (Citymapper), and we’re one of the fastest-growing companies in Europe.

This role will be pivotal in driving the success of our Client Operations team. You will be responsible for all operational actions relating to clients, from onboarding, listing updates & issue resolution, to offboarding and everything else in between; ensuring that you and your team provide quality, at scale, with a relentless focus on efficiency.

What does your day to day look like?

  • Manage a team of Client Operations executives focussing on client delivery, process optimization and effective resolution management
  • Coach, lead and improve all aspects of the team in order to continuously improve as a function
  • Execute our vision for a client friendly, 3 day onboarding journey, with the aim to start the client journey with “wow & delight” and reduce time to live
  • Improve SLAs across all of JustPark’s client operations functions
  • Oversee and support the design and implementation of support workflows, including automations where relevant, that ensure all SLAs are met
  • Create and maintain standard reports, evaluating productivity and quality within the department
  • Liaise with the product team in order to prioritise platform vunrabilties to protect the JustPark Brand
  • Advocate for changes in other departments processes that you have identified will improve the client lifecycle, delighting them along the way
  • Work closely with the team leaders within the commercial team to deliver our strategy

Requirements

Requirements:

  • Experienced in a senior client support role
  • An experienced line manager, coaching and developing a team
  • Ability to manage complex, multi-workstream priorities including internal and external stakeholders
  • Experience of managing complex projects
  • Must be an excellent communicator via multi channels including C-Suite comms experience
  • Advanced level MS Office skills (particularly MS Word & Excel)
  • Solid understanding of and ability to analyse big data sets is needed to design and implement client operations best practice
  • An infectious level of curiosity and positivity
  • Knowledge of client support tools or CRM is a plus

Benefits

We trust you to know what’s needed to get the job done. So whether you need to work hours that suit you or work remotely, we’ll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it’s not all about work! That’s why we also offer a range of benefits.

  • Stock options
  • Free lunch cooked daily
  • Unlimited holiday
  • Learning & development allowance
  • Enhanced maternity
  • Cycle scheme
  • Monthly parking credit
  • Team social budget, quarterly away-days and yearly retreats
  • For more information on our values, how we work and why you should join the team, check out our careers page