Product Design Manager, Payments Experience

  • Location
    • New York
  • Date Posted
  • Sep. 1, 2021
  • Function
  • Design & UI
  • Sector
  • Business Applications

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

  • Our Values
  • If this sounds like you, you’ll fit right in.

You craft a vision to inspire possibilities, and believe the people are the most important factor in ensuring quality in a product or service. You strike the right balance of delivering customer value in an experience that is usable, feasible, and is viable for Justworks. You have a strategic mindset and lean on data and insights to inform and track business goals. An excellent communicator and enthusiastic collaborator who works well with your team members, internal and external partners, and leadership. You communicate and present to engage, inspire and influence.

As a Product Design Manager, you will partner with the Engineering, Product Management and Product Marketing leaders to create the Payments Experience so small business customers are to make payments quickly, accurately and with confidence. You will lead and coach a team of designers to deliver on this vision. You will also partner with design leadership to foster the culture, scale the team, and push the quality of the product.

Your Success Profile

What You Will Work On

  • Manage, support and grow multiple Product Designers through coaching, feedback, and modeling.
  • Partner with Engineering, Product Management and Product Marketing leaders to define product vision, direction, and strategy in support of business objectives.
  • Ensure delivery of customer value, product usability, technical feasibility, and business viability.
  • Understand Justworks’ strategic goals, connecting them to the teams’ missions, weaving them into our product and design strategy to ensure that the investments and experiments are aligned with the needs of the company.
  • Ensure the team delivers high quality user experience to our customers to build and maintain trust.
  • Craft operational design initiatives that catalyzes performance and deepens impact of the design team.
  • Foster a culture of growth mindsets and psychological safety.
  • When needed, hire and retain top talent, focusing on attracting designers from various backgrounds and perspectives.

How You Will Do Your Work

As a Product Design Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”


  • You have 6+ years of work experience in Product Design for tech/software products, preferably B2B.
  • You have 2+ years of experience leading designers.
  • You are an empathetic listener who can give and receive honest, thoughtful feedback.
  • You are a strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revise your approach.
  • You have a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
  • You have experience working in highly regulated industries such as financial services
  • You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
  • You make space for reflection and proactive learning.
  • You set high standards for yourself and others and are able to help others meet these with a growth mindset. You create psychological safety for your teams to grow.
  • You have a product mindset and track record of working in product teams.
  • You have experience working and a cross functional, Agile-based development environment.

Please Note: Justworks requires all new hires to be fully vaccinated within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please click here.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Our DEI Commitment