• Locations
    • Remote
    • United States
  • Date Posted
  • Jan. 12, 2022
  • Function
  • Operations
  • Sector
  • Mobility

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

KT is looking for a Sr. Knowledge Manager with technical writing and SEO experience to help with improving the Sales and Business Development knowledge management system. To be a successful hire, you will need prior experience with identifying and closing content gaps for an internal user group, as well as an understanding of SEO as it applies to internal knowledge management systems. Successful candidates will be process-oriented, self-directed, scrappy, and comfortable with facilitation. Taking ownership of the creation of SOPs, quick answer documents, troubleshooting, and other internal  resource content with consistent, professional, polished output and a critical eye for results will be a critical component to success.

What You’ll Do:

  • Reviewing common search terms and working with stakeholders/subject matter experts to continuously identify gaps in the knowledge system
  • Creating and updating SOPs, quick answer documents, troubleshooting, and other internal  resource content
  • Standardization and variance reduction in team content creation efforts
  • Search engine optimization and continuous improvement of time to find measures
  • Continuously improving performance of the internal knowledge system and engagement of user group with the system
  • Collaborate in developing and improving the Sales & Business Development KMS Style Guide
  • Provide coaching and feedback to Content Writers that may emerge with adherence to the style guide, templates and writing standards

What We’re Looking For:

  • 3-5 years of technical writing experience
  • 3+ years of experience optimizing search engine optimization using white hat techniques
  • Bachelor degree or master degree in English, business administration, journalism or relevant experience
  • Data-driven decision-making, with the ability to analyze system performance and create action plans for improvement
  • Process-oriented mindset, scrappy and agile get-things-done style
  • Experience and comfort with virtual facilitation
  • Creating a diverse and inclusive workplace is one of KeepTruckin’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  • Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.