• Location
    • Remote
  • Date Posted
  • Sep. 9, 2021
  • Function
  • Software Engineering
  • Sector
  • Data

Are you ready to power the World’s connections?

About the role:

Join our team in developing and delivering content that helps our users quickly succeed in getting the most out of our products. We’re looking for a Technical Writer who will work closely with our Engineering and Product teams to collaborate, develop documentation, and improve tools to enhance our Kong user experience.

What You’ll Do

  • Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates. Revise, restructure, and edit existing content to improve usability.
  • Work with product managers and Agile development teams to identify and define documentation deliverables.
  • Write deployment and configuration guides, user guides, API and command references, tutorials, walkthroughs, and best practices guides.
  • Develop and test scripts to automate Lua and API reference documentation.
  • Manage open-source and private Github repositories.
  • Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
  • Collaborate with technical support staff, field specialists, and community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
  • Contribute to information architecture, internal development processes, and help manage documentation development tools.

What You’ll Bring

  • 2+ years’ experience documenting highly technical software for developers and administrators.
  • Passion for writing documentation that improves the user experience. Experience documenting end-to-end solutions for Enterprise users.
  • Familiarity with REST API concepts and functionality.
  • Experience working in an Agile development environment.
  • Experience with Git and Content Management Systems.
  • Flexibility in taking on new assignments and resolving customer issues. BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.

Bonus Points

  • Working with open-source communities.
  • Writing for multi-cloud or hybrid products.
  • Experience with programming languages such as Ruby, JavaScript, Lua, and Go.
  • Experience with Jekyll site generation.
  • Experience with single-sourcing and Github repository management.
  • Experience with help systems.
  • Creating effective technical diagrams.
  • Creating short videos and GIFs.