• Location
    • Berlin
  • Date Posted
  • May. 23, 2021
  • Function
  • Operations
  • Sector
  • Healthcare

Kry is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals online, backed by some of Europe’s most renowned investors (including Accel and Index Ventures). We’re on a mission to build better and more accessible healthcare by providing digital and seamless digi-physical services that gives patients the best possible health care experience, regardless of location. Help us make KRY Germany’s leading telemedicine provider, it is an exciting time to join the fun, highly skilled and motivated team in Berlin on this adventure!

We are looking for a smart and hands-on Director “Medical Operations” in Germany. Medical Operations covers both our close collaboration with partner doctors but also managing our patient support team.

You will work closely with our Medical Director to ensure high quality in our medical services and closely work with our partner doctors. Our support team assists both doctors and patients and is vital for the overall user experience. As part of the German Management team you will work on our strategy in Germany to expand our business - at the same time, you will work with other Medical Operations Directors and global teams on ensuring that global and local initiatives are well-aligned.

What you’ll do:

  • Steer recruiting and staffing of doctors as well as customer support to meet growth, quality and productivity targets
  • Oversee and develop quality assurance in recruitment, onboarding, admin and support processes for medical doctors in close collaboration with the Quality Team
  • Manage the Operations team across a set of KPIs, including medical quality, supply and demand matching, patient satisfaction and efficiency
  • Develop operations for new business models, identify short-term solutions which can later be scaled into full-fledged operations
  • Work closely with Product Management on developing our clinician-facing products and expanded our product offering

Who you are:

  • You have a few years of relevant work experience, e.g. from an operations role in a medical/tech/growth/consulting company
  • Operational expertise with strong strategic thinking abilities, previous experience from healthcare or other customer-centric sectors is beneficial
  • Analytical mind and comfortable working with new technical environments and overcoming legal challenges to navigate our operations in the highly regulated German healthcare market
  • Excellent team player with proven administration and project management capabilities
  • Entrepreneurial mindset and proactive self-starter with a can-do attitude who is thriving in a fast-paced environment
  • Excellent spoken and written German and English skills

At Kry we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. Our mission is to provide great healthcare for everyone and in order to achieve this, we believe a diverse workforce is an absolute necessity.

We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At Kry we care about each other and the world around us. Expect to have fun and learn new things every day!

Please submit your application by including your CV, LinkedIn, GitHub or Portfolio.

If you have any questions regarding jobs or our recruitment process, please read our FAQ or contact us on jobs@kry.se. Please note that we do not accept any email applications due to GDPR.