• Location
    • Remote
  • Date Posted
  • Jul. 6, 2021
  • Function
  • Sales

The challenge

The Technical Account Manager team is growing this year, and we are looking for an experienced product professional to join the team and expand our presence in the Mid-Market segment. In this role, you will partner with Customer Success Managers and our customers to demonstrate the value of our solution to talent leaders and technologists around the world. You will advise customers on industry trends and recruiting best practices, overcome common objections and compliance considerations, and recommend the configurations, integrations, and customizations needed to increase the value a customer experiences with Lever

The opportunity

As a TAM, you’ll get to use your technical know-how and passion for people to make a direct impact on Lever’s revenue growth. You’ll expand your technical skill set, develop industry expertise, and influence the development of new features. Most importantly, you’ll get to help some of the most innovative companies in the world hire with conviction.

The skill set

  • Consultative problem solver with 2+ years of 500+ employee companies in Implementation or Solution Consulting experience and proven track record of success
  • Technology enthusiast that can translate complex or technical concepts easy for anyone to understand
  • Naturally curious and skilled at asking questions that will help uncover a core challenge a team is trying to solve
  • Active listener that can take the learnings from conversations and form proposed solutions to customers that are actionable and digestible
  • Skilled presenter who can deliver informative and effective presentations
  • History of building strong relationships with customers and colleagues
  • Internal candidate must have been at Lever for at least 1 Year
  • Internal candidate must be at Meeting Expectations or above in most recent Performance Review Cycle
  • Internal candidate is in good standing with management

Within 1 month, you’ll

  • Meet with your TAM team and Customer Success counterparts to understand the most common ways the team engages with customers
  • Put to use your industry, and interoperability knowledge to showcase aptitude and confidence
  • Train cross functionally with your Solution Consulting counterparts in New Business and Technical Account Management team on typical customer engagements and ideal outcomes of those typical engagements
  • Get to know your cross functional partners and learn how to engage on supporting your customer interactions
  • Complete your demo and Lever Hire certification
  • Shadow 10 customer calls (live and in Gong) with customers to get comfortable with the TAM role in discovery and solution presentation

Within 3 months, you’ll

  • Engage with customers directly and confidently
  • Lead virtual product demonstrations and technical solution presentations that showcase the advantages of talent relationship management
  • Participate in advanced training program on Lever’s API and data products
  • Study Lever’s infrastructure, security controls, and compliance measures to complete your first security questionnaire
  • Become a strategic partner to Mid-Market Customer Success, help the team hit or exceed their quarterly revenue goals, and achieve your individual OKRs

Within 6 months, you’ll

  • Lead and help support New Talent Leader onboarding and training learning about their initiatives, strategies and goals with Lever
  • Manage proofs-of-concepts for potential customers to experience how Lever accomplishes their recruiting goals
  • Gather requirements for custom development and work with our Professional Services team to determine feasibility of the custom solution
  • Meet with IT and security professionals to handle technical questions and proactively mitigate any concerns to help reinforce Lever’s partnership

Within 12 months, you’ll

  • Tackle projects that contribute to the continued success of the Technical Account Management organization
  • Serve as a mentor for new hires, sharing knowledge, best practices and real time feedback with your peers
  • Prove that you’re ready for the next step in your career by working larger, more complex customers

The lever story

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.

Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.