• Location
    • Australia
  • Date Posted
  • Jan. 12, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Media

Customer Support Learning Specialist

In the time it takes you to read this job ad, around 100 new accounts will have signed up to Linktree.

If you read through the requirements as a checklist and haven’t ticked every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don’t self reject!

The Role

  • We’re looking for a Customer Support Learning Specialist to own the e-learning and development of our customer support agents.
  • Your typical day will be a mix of onboarding new agents, creating learning management courses and conducting quality assurance.

This role will see you collaborate with Support Communications Specialist, Abby, as well as our product and marketing teams, as you will create training resources for upcoming product feature releases.

Our Culture and Benefits

Linktree’s company culture and values are based around collaboration, diversity, inclusion, and flexibility. Those are all nice words but to give you some more specific examples:

  • We are a family-friendly and flexible work environment with a number of our team working hours around school and home commitments.
  • 20 days paid leave per year
  • We have a paid 18-week parental leave program that is inclusive of birth and non-birthing parents and supports the whole parenting lifecycle
  • We have several diversity and inclusion initiatives underway, including a D&I council, training for all staff on neurodiversity, unconscious bias, and the incorporation of a transgender inclusion policy.
  • Our team is diverse across age, gender, and race and we are very proud of that.
  • All Linktree staff work either fully remote or a hybrid remote and in-office sometimes and that will continue even when COVID is behind us and our team is spread across Australia, Brazil, Indonesia, USA, Canada, Ireland and Nigeria.
  • We prioritise our team's mental health, all employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  • All Linktree staff receive $1000 AUD (~ $750 USD) towards setting up their work from home space

Requirements

What We Are Looking For:

We would love to hear from you if are passionate about e-learning and have experience within a customer support or sales environment. You will have a user-first mentality and will be empathetic, have top notch listening skills and a strategic mindset to help our agents best support our users to achieve their goals in a creative way. You’ll also get some bonus points if you have experience working within a team in multiple timezones.

The Linktree Story

The average number of social media accounts is close to 9 per person these days. Chances are you’re also using more than 3-4 social media platforms - but where should someone who wants to discover more about you achieve that? In a highly fragmented digital world, the concept of presenting your whole self feels overwhelming to most - and that’s where Linktree comes in.

Creating this category 5 years ago, we launched a simple tool that allowed anyone to manage their corner of the online world. Want to link all your social media accounts under one link? Thinking of turning your passion into your income? Want to share your ideas, beliefs, or even just a playlist you like? Linktree has the platform to help you get it done.

It sounds good, we hear you say, but how do I know if it works? Fair question - why don’t you take it up with Facebook, TikTok, Redbull, HBO, Metallica, Alicia Keys, Selena Gomez, or Michelle Obama? They’re all using Linktree!

With an average sign up rate of 30,000+ new users per day for the past 18 months (with no signs of stopping), and with our latest funding round of $45M USD announced recently, we’re on our way to making a real impact on the digital world - and we’d love for you to join us for this ride.