Implementation Manager

About Loop

Loop's mission is to simplify logistics payments. Loop is a connected finance platform to enable frictionless payments for one of the world's largest industries – logistics. Shippers, carriers and 3pls that onboard to Loop eliminate painful billing and payment errors – resulting in spending 4% less and an 80% increase in back office productivity. Loop's new logistics payment platform won’t just change how people pay. It’s going to fundamentally move logistics forward.

Loop has a product-obsessed team that enjoys building core infrastructure that impacts everyone. Investors include Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry leading angel investors. The team is made up of talented individuals from technology companies like Uber, Google, Flexport, Intuit and Rakuten – as well as traditional logistics companies like CH Robinson.

About the Role

You’ll play a critical role in scoping, designing, building, and delivering relevant and compelling customer onboarding across many users and teams.

Identify unique and fun ways to deliver projects. Build out discovery procedures with customers to scope needs correctly. Build a methodology that delivers continuous results and measures success. Continuously improve delivery methodology programs. Ensure projects are delivered on time and on budget. Manage any key issues and risks on the project. Work cross-functionally to bring all necessary resources to the table to deliver success. The Implementation manager partners with Solutions Engineering, Product, and Customer Success teams to create solutions that drive business value for our customers. Client support for onboarding will be both onsite and virtual.

Key Responsibilities

• You’ll play a critical role in scoping, designing, building, and delivering relevant and compelling programs for customers across a broad range of users, and teams
• Help build out an onboarding organization
• Identify unique and fun ways to deliver projects
• Build out discovery procedures with customers to scope needs correctly
• Continuously improve delivery methodology programs
• Ensure projects are delivered on time and on budget
• Manage any key issues and project risks
• Work cross-functionally to bring all necessary resources to the table to deliver success
• Build and lead cross-functional teams, assigning tasks and responsibilities to team members
• Engage with stakeholders, including senior management, department heads, and end-users, to gather feedback and address concerns.
• Identify areas for improvement and recommend strategies to enhance future implementation projects
• Create and maintain detailed documentation of project processes, procedures, and best practices

Experienced Required

• 3-5 years of customer-facing experience in one or more of the following:
• Customer integrations/implementations, or
• Software systems delivery, or
• Supply chain/logistics technology integrations, or
• TMS or Freight audit and payment firm
• 3+ years of direct involvement in the Transportation, Logistics, FPA and/or Supply Chain Industries
• Ability to lead large groups of people to meet critical goals
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to work under pressure and manage multiple projects simultaneously
• Ability to adapt quickly to changing needs/timelines
• Proven presentation or training experience
• Ability to travel up to 20%
• This is a hybrid role based in Chicago or San Francisco with the expectation to be in the office 2-3 days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership