Quality Controller (Manufacturing)

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now. Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.
You will be an essential part of the Quality and Engineering Team. Our purpose is to proactively safeguard the quality of MOO's production, ensuring our print and digital products consistently meet high standards. We drive continuous improvement initiatives to optimize processes, significantly reduce waste, and ultimately provide an exceptional customer experience. We are a multidisciplinary team focused on precision, problem-solving, and process excellence. MOO is seeking a driven, organized, and detail-oriented individual to join us as a Quality Controller. This role is a critical piece of our operation, ensuring that the excellence we promise our customers is delivered in every product. You will be the frontline guardian of our quality standards, responsible for collecting production data, administrate rework and containent process and conducting audits. Your value to the business lies in your ability to identify, contain, and solve quality problems before they impact our customers, directly contributing to MOO's reputation for high-quality, delightful products and supporting our continuous improvement goals. We are hiring now to strengthen our quality focus as we scale our production and introduce new, exciting products. You are a proactive and meticulous individual with a strong foundation in quality assurance principles. You thrive in a dynamic manufacturing environment and can efficiently manage multiple priorities under pressure. You have a natural curiosity and an investigative approach to problem-solving, always looking to understand the 'why' behind an issue rather than just fixing the symptom. You are a clear communicator, able to coach and collaborate with production team members to elevate the collective quality standard. If you are passionate about precision, driven by continuous improvement, and ready to use data to make informed decisions, we want you on our team.

Responsibilities

• Conduct Material Inspection: Participate in Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications
• Ensure Process Compliance: Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
• Manage Non-Conforming Product: Administrate and execute containment and rework actions for poor-quality and non-conforming products
• Support Continuous Improvement: Actively support and participate in continuous improvement initiatives and clearly escalate potential production risks or process gaps to production leadership
• Provide Quality Support: Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks
• Data Proficiency: Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
• Communication: Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, and coaching points across different teams

About You

• You are skilled at multitasking and working effectively under pressure to meet tight production deadlines and able to suggest improvements on innovation and ways of working
• You do not accept the first piece of information, instead, you present an investigating approach to get to the root cause of quality issues, leveraging data and collaboration with others
• You are confident in making decisions based on thorough research and documented facts, and you can identify risks and make appropriate mitigation decisions
• You are able to clearly explain the 'why' behind quality standards to co-workers, actively sharing knowledge and providing guidance and constructive feedback to support others' performance

Nice to Haves

• Previous Quality Control experience within a manufacturing or production environment

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too. Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.