• Location
    • Providence, RI
  • Date Posted
  • Aug. 10, 2021
  • Function
  • Sales
  • Sector
  • Retail

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 300 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as Lincoln, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

Moo who?

Welcome to MOO – our purpose is simple: great design for everyone. Want to join us? We’re award-winning, design-led, technology-driven and powered by some pretty awesome people. You might be one of them.

We set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 500-strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as Providence and Lincoln, RI and Denver, CO. And we’re still growing! That’s where you come in.

MOO’s B2B business, known internally as MOO Business Services (MBS), provides an online platform for businesses with 10+ employees to create and order beautiful Business Cards with a click of a few buttons (just like magic!). Some of our customers include companies like Unicef, Buzzfeed and Zipcar!

We are looking for a Key Account Manager to add to our team in Providence to help service both new and existing customers.

So... what will you do as a Key Account Manager? First off, you’ll be ready to make an impact from day one! You’ll be energetic, driven, have a positive attitude and most importantly you’ll be a good listener! You’ll also be a team player that is always ready to roll up your sleeves and get involved. As a Key Account Manager, you will serve as the primary contact for our larger, more complex MBS clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You’ll be involved in proactively growing repeat business as well as being responsible for customer retention.

Responsibilities:

  • Proactively managing existing customer base driving customer delight and surprise to increase retuning revenue.
  • Serving as first point of contact for your accounts’ predominately over the phone or via e-mail
  • General understanding of the customer’s business and an understanding of the customers’ business need for MOO products
  • Maintaining record of accurate information for contacts - influencers and decision makers and customer interactions via salesforce.com
  • Grow current customer revenue through up selling, new product adoption and increase utilization of current products to increase MOO’s presences in complex organizations through deeper account penetration
  • Identifying opportunities for site and process improvements and communicating them to leadership team
  • Meeting both revenue and activity targets monthly
  • Complete all assigned tasks associated with assigned account book
  • Complete consistent monthly/quarterly Business Reviews
  • Strategize communication plans for assigned accounts
  • Provide a superior on-boarding experience for named accounts (included but not limited to .csv uploads, employee communication, feature demos)
  • Assist Account Executives in the sales process when needed to speed up the sales cycle
  • Renew current customers at their anniversary date
  • Upgrade current customers to proper subscription level
  • Managing/reducing customers churn through customer engagement
  • Expert knowledge level of moo.com, paper products, ordering platform and policies of MOO for Business

About You:

  • Experience working within account management/sales ideally within a technology business or B2B account management
  • Passion for account management and sales whilst delivering a great customer experience
  • Able to listen carefully, understand requirements and respond with urgency while managing communications with multiple accounts.
  • Self-motivated
  • Excellent verbal and written communication skills
  • Ability to work within a team in a fast paced, dynamic environment
  • Solid problem solving skills
  • Proven attention to detail and an ability to multi-task
  • Demonstrable passion for wanting to do the best for the customer
  • What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognizing the importance of a healthy work/life balance.

That’s why we offer 23 days’ PTO plus Federal holidays, a 401(k) match, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class.

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class