Senior Product Manager

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO. We’re making new and exciting things – and we could really do with your help. As a Senior Product Manager at MOO, working on our fulfilment team, you'll directly manage a central component at the heart of MOO's product ecosystem. The product you will be managing is responsible for ensuring customers get what they ordered when they ordered it. This involves interacting with many cross-functional teams and internal stakeholders, including Ecomm, Category Management, Operations, and Customer Services. Fulfilment of orders both internally and from third parties. Having a seamless, trackable journey for our customers from purchase to delivery and ensuring MOO quality from design to manufacturing. The product teams you will be working with are based in the UK, and all of our engineering positions at MOO are fully remote. Visits to our HQ in Camden take place periodically at a cadence defined by the individual teams. With our biggest production facility based in Rhode Island (USA), applicants from the UK would be expected to travel up to 20% of the time to collaborate in person with MOOsters who aren’t usually colocated with them. Our other facility is based in Dagenham, which will require semi-regular site visits.

Responsibilities

• Product Management and Development:
• Hold the vision for the post purchase fulfilment team at MOO and how it fits into the broader vision for MOO
• Lead the development and continuous improvement of the systems used by users across operations, supply chain, quality assurance and customer services, including integrations with third parties.
• Work closely with back-end engineering teams to design and implement systems that support various decoration and print methods.
• Play a key role in informing the shape of the teams into the future in partnership with product and tech leadership.
Team Leadership and Collaboration:
• Directly guide and mentor one engineering team alongside engineering management.
• Foster strong relationships with internal stakeholders across the business, understanding and aligning with their needs to ensure successful product outcomes.
• Act as the bridge between MOO's Commercial, Category Management, Marketing, Customer Services, Supply Chain and Operations teams to deliver products at pace and scale.
Strategic Planning and Execution:
• Develop and execute strategies for post purchase fulfilment, focusing on efficiency and scalability.
• Utilise system thinking to enhance the overall product ecosystem within our fulfilment platforms, aligning with MOO's long-term objectives.
• When required, support the selection and implementation of 3rd Party software and integrations to meet new needs.
Outcome-Focused Approach:
• Prioritise outcomes over outputs, implementing product techniques that drive high-value results.
• Make informed decisions by eliminating bias and leveraging data-driven insights.

About You

• Proven experience in product management, especially in roles involving system thinking and back-end engineering collaboration.
• Strong leadership skills with experience in team management and cross-functional collaboration.
• Expertise in developing and managing self-serve tooling and internal customer-focused products.
• Demonstrated ability to deliver outcomes and drive high-value initiatives.
• Excellent communication, problem-solving, and decision-making skills.

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program. Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.