Contact Centre Team Leader

Brighton

Full time

Seller Services

Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role

We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.

We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.

What you’ll be doing

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents

• Drive individual and team performance against a range of KPIs

• Coach regularly and effectively to build skill, resilience and accountability

• Use data and dashboards to manage the team – spot trends, address issues, share insights

• Deliver 1-2-1s, performance reviews and development plans that have real impact

• Manage attendance, adherence and wellbeing in a fair, visible way

• Collaborate cross functionally to drive improved business outcomes

• Bring energy and creativity to drive motivation and results

• Take ownership of issues, initiatives and working practices

• Work as effectively and collaboratively part of a broader management team

About you

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment

• Comfortable leading from the front and holding people accountable

• Strong coaching mindset – knows how to build capability

• Resilient and action-oriented – works at pace and keeps things moving

• Good commercial understanding of how contact centre sales performance links to wider business goals

• A data-literate operator who can use insights to make better decisions

• Positive, driven, and able to influence others across teams

You’ll thrive here if

• You want to make your mark on an established team

• You value ownership, autonomy and trust

• You believe that coaching is more than a buzzword

• You like being in the thick of it - making decisions, solving problems and leading from the front

• You want a role with clear potential to develop further

Our interview process

• Initial Screen – 30 minutes

• Hiring Manager Interview – 60 minutes

• Written task

Shift pattern

Monday to Friday - 8:45am to 5:30pm