Customer Experience Specialist

About the role:

At Motorway, we're transforming the way people buy and sell cars, and our Customer Experience team is at the heart of it all. We're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.

Whether you're helping sellers navigate the car-selling process, assisting dealers with their purchases, resolving payment queries, or driving engagement with our platform, you'll play a vital role in ensuring a smooth and positive experience for everyone involved.

What you'll be doing:

• Providing outstanding customer service: You'll be the friendly voice and helpful guide for our customers, answering their questions, resolving their issues, and exceeding their expectations.
• Building relationships: You'll develop strong relationships with both internal and external stakeholders, fostering collaboration and ensuring a seamless experience for all.
• Managing processes: You'll handle a variety of tasks, from updating our CRM systems to ensuring accuracy and efficiency in everything you do.
• Problem-solving: You'll proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions.
• Embracing a growth mindset: You'll be eager to learn and develop your skills, taking advantage of the training and support we provide to become an expert in your field.