• Location
    • New York
  • Date Posted
  • Nov. 24, 2021
  • Function
  • Product Management
  • Sector
  • Business Applications

We are Multiverse, a tech startup with a social mission. We’re building an outstanding alternative to university and corporate training, to develop a diverse group of future leaders. Our impact focuses on three core areas: measuring potential beyond academics, delivering world-class job-focused training via applied learning, and helping diverse groups of young people build social capital through a thriving community.

We are one of the fastest growing businesses in Europe and also rapidly expanding in North America, working with over 300 clients including Facebook, Morgan Stanley, KPMG, Kantar, Citi and Microsoft.

We started 2021 with the UK’s largest ever EdTech funding round - a $44m Series B. Since then we’ve opened our New York office, and been awarded “Outstanding” by OFSTED (the UK government’s education regulator) across every category. In September 2021, we broke the funding record again with a $130m Series C raise.

We are looking for exceptional people to join us as we create something genuinely radical that will replace the way people think about accessing careers and how they learn.


Tl;dr: Multiverse is looking for a Marketing Operations Manager - to lead the strategy for critical marketing infrastructure, reporting, and insights. You’ll work with our B2B and B2C marketing teams to ensure we’re effectively measuring the success of our programs and driving business decisions based on that measurement - implementing scalable systems and processes to achieve this. In addition, you’ll develop a deep partnership with our sales operations and sales leadership team - to make sure we’re clear on revenue targets and management. We’re looking for someone who has implemented lead scoring and/or marketing attribution before, ideally at a growing technology company. You are an analytical pragmatist - you can narrow in on the metrics that matter and provide thoughtful and straightforward solutions to act on data in a timely manner. This is a new role for the company, and there will be the opportunity to design the function in the way you believe will best serve the goals of our apprentices and the company’s growth trajectory.

About the role:

  • Develop the strategy for Multiverse’s marketing systems and insights - including an informed perspective on our marketing tech stack and improvements that can be made
  • Lead the design and implementation of lead scoring in deep partnership with our sales operations team
  • Drive a robust program for marketing attribution in partnership with our data and insights team
  • Own the reporting on marketing KPIs - ensuring that we are regularly challenging ourselves to improve what we measure and how
  • Utilize a combination of analytical insights and informed judgement to drive continual improvement to our lead lifecycles across our B2B customer and B2C apprentice funnels
  • Monitor the health of our existing marketing database, including monitoring engagement and unsubscribes
  • Proactively manage stakeholders across our apprentice admissions and customer sales teams to ensure we’re aligned on current performance and areas of opportunity.

About you:

  • 3+ years of experience in a marketing operations role
  • Proven track record of deriving analytical insights and improving marketing performance
  • Experience evaluating and implementing marketing tools - ideally across automation, attribution, and lead scoring
  • Comfortable drawing insights and proposed action plans from Google Analytics and other platform reporting tools
  • Experience in either B2B or B2C funnel optimization - bonus points for both
  • Strong communicator with the ability to cleanly structure data and insights
  • Knowledge of marketing automation and CRM platforms e.g. Hubspot, Marketo, Salesforce, Dynamics
  • Global mindset - you have worked in, or supported, a market outside of the UK


  • Ownership in the business through equity options
  • 20 days PTO to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
  • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
  • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
  • Comprehensive insurance plans and 401(k) starting on your first day
  • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US

Multiverse provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Multiverse will provide reasonable accommodations for qualified individuals with disabilities.