• Location
    • London
  • Date Posted
  • Oct. 27, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

We are Multiverse, a tech startup with a social mission. We’re building an outstanding alternative to university and corporate training, to develop a diverse group of future leaders. Our impact focuses on three core areas: measuring potential beyond academics, delivering world-class job-focused training via applied learning, and helping diverse groups of young people build social capital through a thriving community.

We are one of the fastest growing businesses in Europe and also rapidly expanding in North America, working with over 300 clients including Facebook, Morgan Stanley, KPMG, Kantar, Citi and Microsoft.

We started 2021 with the UK’s largest ever EdTech funding round - a $44m Series B. Since then we’ve opened our New York office, and been awarded “Outstanding” by OFSTED (the UK government’s education regulator) across every category. In September 2021, we broke the funding record again with a $130m Series C raise.

We are looking for exceptional people to join us as we create something genuinely radical that will replace the way people think about accessing careers and how they learn.

Requirements

We are looking for exceptional people to help drive growth in the relationships we have with our existing clients. We work with over 300 businesses from large corporates like Facebook, Google and Visa through to some of the UK’s fastest-growing start-ups such as Bulb, Starling Bank and Treatwell. In this role you’ll be responsible for managing relationships with these clients and proving the value of apprenticeships to them, so that we can retain and grow their business.

The Customer Success team is a relatively new but rapidly growing part of Multiverse. We’re a really collaborative group that is working together to define what brilliant looks, creating a strategy based on data and real human interactions. We sit within Multiverse’s Go To Market team, working closely with sales executives and learning from the leadership of Jeremy Duggan who has an impressive track record of taking four previous tech companies to a billion-dollar valuation - most recently AppDynamics from $100M to $3.7 billion in just four and a half years. We’re also the only team at Multiverse which works across both the client and learning sides of the business, giving us a unique viewpoint into the operations of a hyper growth startup.

In this role you will be taught skills that will have a significant impact on the rest of your career: how to excel at presenting to senior executives from a wide range of industries; how to strategically drive a book of business; how to manage relationships from a wide range of departments across a start-up.

Once here, you will be

  • Expected to build and manage senior relationships at our clients, working with Executive-level and HR stakeholders
  • Taught to define and measure the success of our apprenticeship programmes on clients’ businesses, using data to prove their impact
  • Working independently to proactively innovate with your clients, always searching for ways to improve what we do to drive better results
  • Building great internal relationships, with other teams from all over the Multiverse business
  • Measured on the retention and growth of the business at your clients

What you bring

  • You have 1 to 3 years of professional experience in a fast-paced environment
  • You are commercially minded, with a passion for driving the growth of businesses
  • You have demonstrated excellence in the past and are someone who is highly achievement orientated
  • You want to learn, and can absorb and understand complex subjects quickly
  • You have hustle and will go above and beyond to build the Multiverse brand
  • You are high energy and love to continually raise the bar in terms of performance and expectations
  • You care deeply about client experience and building long lasting relationships
  • You are passionate about social mobility and doing social good

Benefits

What’s in it for you?

  • Equity. One of our core values is “we are all owners” so we make sure everyone has a piece of the pie.
  • Excellent base salary and the opportunity to earn a performance based bonus (70% base, 30% bonus)
  • 27 days holiday plus bank holidays to keep the tank topped up.
  • Pension scheme.
  • Perkbox benefits, for everything from phone insurance to gym membership.
  • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in.
  • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics).
  • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Covid-19 and hiring

As we navigate through this pandemic together, we want to reassure you that keeping candidates and our employees safe is of paramount importance to us. That’s why the entire recruitment process will take place remotely, using phone and video calls (usually zoom). For successful candidates who end up being hired, we always ensure a safe, engaging and (for the time being) a remote onboarding experience. We also take care to make sure all of your equipment will be sent to you by courier, so you are ready for your first day.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (“DBS”) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently