• Locations
    • United States
    • Remote
  • Date Posted
  • Dec. 15, 2021
  • Function
  • Professional Services
  • Sector
  • Fintech

At Newfront, we’re building the modern insurance experience. By relying on our strengths as an industry-leading professional operation and an industry-leading business operations and technology company, we will address and solve these challenges. We are transforming the delivery of risk management, employee experience, insurance, and retirement solutions through our tech-enabled, full-service brokerage.

Driving our ambition is a simple but powerful culture. We’ve created something special; an innovative company with a fulfilling and award-winning culture based on Diversity, Equity, and Inclusion and the core tenets of Work, Love, and Play.

We believe in empowering people, from our clients to our team members. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, more productive employees, and more successful clients.

SUMMARY: This position is responsible for the strategic oversight of employee benefit programs for client companies and for ensuring customer satisfaction. Your passion for problem solving help you identify opportunities for Newfront to help clients meet their business objectives. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.

FROM THE TEAM: We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What’s exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines and is dependable.

General information

  • This position is a salaried, exempt and full-time position.
  • This position is remote and/or option to work from any Newfront office location. #LI-Remote
  • This position reports to: Segment Lead.

What you’ll be doing

  • Responsible for end-to-end client management including onboarding, relationship management, engagement, and satisfaction.
  • Demonstrate proficiency in order to explain technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.
  • Lead and direct account renewal presentations by collaborating with technical, marketing and services teams.
  • Build and maintain carrier relationships as primary point of contact, subject matter expert and advisor.
  • Collaborate on short- and long-term strategies with client to improve benefit programs, maintain cost and to design and implement new programs.
  • Manage vendor relationships to ensure positive performance and results for clients; understand product options to be able to make recommendations; oversee implementations; and resolve escalated issues.
  • Manage the marketing process; negotiate with the carriers about rates, service, and performance guarantees.
  • Direct and coordinate implementation of new plans, vendors, and administrative services.
  • Provide specialized service/advanced knowledge as area expert across the client base.
  • Understand available funding arrangements in all market segments.
  • Attend and participate in external seminars as a company representative for education and industry networking.
  • Assist with the strategic design and/or selection of comprehensive wellness programs.
  • Work strategically with producers.  Support Producers with prospecting efforts.  Identify and implement opportunities to partner with Newfront consultants across other lines of business.
  • May be responsible to train others.
  • Other tasks, duties or special projects as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What you bring to the table

  • Efficient at multi-tasking and flexibility to deal with ever-changing priorities and deadlines.
  • Exceptional communication and strong negotiation skills: written, public speaking and presentation preparation.
  • Exceptional customer service skills, diplomacy, professionalism, and tact.
  • Proficient knowledge and use of Microsoft Office and advance complexities of features.
  • Ability to be resourceful, take initiative, solve problems, create solutions, and manage process improvements.
  • Thrives at working with others in a fast-paced environment. Ability to train, delegate, provide oversight and give feedback.
  • Adaptability and flexibility to proactively anticipate and address issues and client needs.
  • Exceptional time management skills and the ability to navigate demanding schedules, priorities, and volumes.
  • Ability to learn, adopt and train use of technology systems and software applications.
  • Efficient at multi-tasking and flexibility to manage ever changing priorities and deadlines.
  • Proficient at strategic project planning including extended time management.
  • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
  • Ability to provide direction, give feedback and coach others within team.

Education and experience

  • Bachelor’s Degree preferred.
  • Minimum of 5-7 years of industry experience with at least two years working in a brokerage.
  • Benefits experience required.
  • Independently lead accounts and provide guidance to team.
  • Maintain knowledge of major industry components by reading industry publications and attending conferences.

Certificates, licenses, registration

Must obtain a Department of Health/Life License within one month of hire.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc.
  • Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
  • Requires very occasional lifting of objects (mostly documents, lap top equipment, etc.) that weigh fewer than 20 pounds.
  • Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

NOTE:  The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.