• Location
    • Madrid
  • Date Posted
  • 23 Jun 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Company Description

Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia and the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.

Thanks to our fantastic growth we are looking for new rock stars!

Job Description

The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will work in a fast-growing team, being part of a fast decision-making process. You will be part of a team which is spread between Madrid and Lausanne. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.

Responsibilities

  • Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
  • Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
  • Maintain focus on data security, following compliance requirements, company policies, and industry best practices
  • Help our end user community understand software
  • Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
  • Install and maintain printers, projectors, Visio conference systems and other peripheral technology
  • Install and support Remote offices infrastructure

Perform other duties as necessary

Qualifications

  • 3+ years as IT Support
  • Very good communication skills and team work

Good knowledge in Windows/MacOS/Office365 Administration

Scripting skills are a plus

ITIL certification is a plus

  • Strong customer-oriented attitude and problem-solving skills
  • Strong motivation to learn new concepts and technologies
  • Native Spanish and professional-level English speaker

University degree is a plus

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.