- Richmond, UK
- Date Posted
- Aug. 25, 2021
- Product Engineering
We are notonthehighstreet.
We’re home to 5,000 phenomenal small creative businesses that we are proud to call our Partners. But, now more than ever, this community needs our support. So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.
On top of our brilliant Partners, products and customers (not to mention our incredible team who have been busy beavering away from home since March), the last 12 months has seen great progress with our tech platform and customer experience. We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.
The ideal Product Manager for this role will have a passion for e-commerce and marketplaces, and a desire to identify, measure, and solve user pain points with creative solutions, and an unrelenting enthusiasm for implementing user-focused features that drive customer acquisition, loyalty and bottom line growth.
You’ll work with designers, software developers, data analysts, machine learning, content creators and stakeholders from across Not On The High Street to build solutions that make the discovery of unique and original artisanal items/ gifts easy, intuitive and fun for the NOTHS user. You’ll also help push towards a modern, flexible personalization platform that can be leveraged across the NOTHS ecosystem.
As a part of the team, you’ll be surrounded by passionate, and fun colleagues who are all avidly working together to create a delightful and intuitive experience. And you will take specific responsibility for helping everybody understand the business goals (OKRs) and how you can work together to deliver value against these outcomes.
What you’ll be doing
- Owning and championing the OKRs for your product.
- Setting ambitious growth and performance targets, embedding data-informed ways of working across your team.
- Building strong, empathetic stakeholder relationships to thoroughly understand requirements, translating into roadmap items.
- Prioritising effectively across the competing needs of your feature roadmap, UX improvements and your stakeholders.
- Defining requirements, writing user stories, acceptance criteria and owning the product improvements throughout the development lifecycle.
- Supporting the team through effective ceremonies, team engagement and collaboration, optimising for a balance between measurable impact, pace and quality.
- Work closely with the engineering team to help determine the best technical implementation methods, as well as reasonable development schedules.
- Be a key contributor to the Product function at NOTHS, collaborating with your teammates to help us grow the function, develop new and better ways of working, and ensure we set the highest bar across the team.
- Some key skills and experience you’ll need...
- Experience as a Product Owner/Manager working directly with onsite, agile engineering teams.
- Demonstrable success driving impactful product improvements in a B2C eCommerce environment.
- Natural empathy and customer centric approach - including hands on customer research and lean + agile experimentation.
- Experience in defining, tracking and working towards your product’s OKRs
- Comfortable communicating product rationale and progress to senior stakeholders.
...and something more about you
- You are positive, pragmatic and collaborative. You’re committed to quality and continuous improvement, balancing new feature development with addressing technical maintenance
- You are focused on outcomes over outputs - you collaboratively work towards achieving purposeful goals that provide tangible value to the wider business
- You have a passion for understanding user needs. You use qualitative and quantitative data to make informed, evidence-based decisions
- You understand a broad range of product development strategies, and you can tailor your approach appropriately to the context
- You’re a good storyteller; you engage and inspire others by clearly articulating and communicating your vision and approach
- You are curious about how things work, and you’re keen to explore how they might be improved
- You have a strong sense of empathy, valuing individuals and interactions over processes and tools
- You embrace challenges, persist, and learn through support and feedback
It’s important to us that our people are well looked after, which is why we offer everyone BUPA healthcare, life insurance and a pension plan. Because having a break is important for your physical and mental wellbeing, our holiday allowance is 25 days (plus bank holidays) AND your entitlement increases an extra day for every 2 years you spend with us.
The team spirit at NOTHS House is legendary, and while we all miss the in-office massages, hair cuts and the abundance of free fruit, we’ve taken to our virtual world with gusto and bring the team together regularly for online socials!
We endeavor to support our people to make sure work….well, works for them. And the pretty big issue of the recent global pandemic has propelled us into working more flexibly than ever before. With the office reopening in September (YAY!), we’re using the lessons learnt over this period to evolve our approach to flexible working, and we’ve introduced a hybrid working week. So the NOTHS team get to work flexibly for the majority of the week and visit beautiful Richmond once or twice a week to ensure we all still get together as one #teamnoths. Plus, as of 2022 we’ll begin trialing fully remote months in January (to avoid the snow) and August (to enjoy the sun).
Diversity and Inclusion
Everyone’s welcome at notonthehighstreet – whoever they are, wherever their background.
As part of your application you’ll be asked to complete a demographic survey to help us learn more about who wants to work with us. It’s completely optional (but really appreciated) and it’s 100% anonymous. We’ll only use the information to help us figure out how to make our team even more inclusive and attract more brilliant people to join us, with the help of our cross-team Diversity Champions to drive progress.
Apply to join #teamnoths
We’d love to hear more about you, your experience and why you’d like to join our team.
For now, our recruitment and induction processes are fully remote, taking advantage of the wonders of modern-day technology. If you are successful in your initial application we’ll explain more about next steps, as this can vary slightly from role to role. Good luck!