Customer Service Assistant - Christmas Temps (2-month FTC)

  • Location
    • Richmond, UK
  • Date Posted
  • Sep. 7, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

We are notonthehighstreet.

We’re home to 5,000 phenomenal small creative businesses that we are proud to call our Partners.  But, now more than ever, this community needs our support.  So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.

On top of our brilliant Partners, products and customers (not to mention our incredible team who have been busy beavering away from home since March), the last 12 months has seen  great progress with our tech platform and customer experience. We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.

About the job

Do you want to be responsible for ensuring customers have the best Christmas shopping experience possible? Are you excited by engaging with people on the telephone, learning about their needs and solving problems that are important to them and our Partners?

You will be responsible for ensuring customers have a great shopping experience with us, whatever the situation. You’ll be expected to proactively answer incoming contacts via phone and email and liaise with our Partner businesses to provide solutions to customers in line with our terms and conditions.

The peak Christmas season is extremely important and very, very busy. You will be someone who finds hard work rewarding and understands the importance of good customer service.

Please note:

  • We are looking for our temps to start on either October 25th or November 8th, and the contract will run for 2 months.
  • We will be mostly working from our Richmond office, so you will need to be within commutable distance from there.

Keeping you safe is our top priority and that’s why we’re doing everything we can to ensure working from our office is as safe as possible.

About You

We know what makes this job hard is the pressure of answering a high volume of contacts whilst giving every customer the high standard of individual care they deserve. You’ll be a multi-tasking, people person who learns quickly and gets satisfaction from helping our customers make lasting memories with successful gifting missions.

It’s much more important to us that you are an enthusiastic, empathetic and hard working character who puts the business and our customers first, than it is for us to see any experience you may or may not have.

Our perks

It’s important to us that our people are well looked after, which is why we offer everyone BUPA healthcare, life insurance and a pension plan. Because having a break is important for your physical and mental wellbeing, our holiday allowance is 25 days (plus bank holidays) AND your entitlement increases an extra day for every 2 years you spend with us.

The team spirit at NOTHS House  is legendary, and while we all miss the in-office massages, hair cuts and the abundance of free fruit, we’ve taken to our virtual world with gusto and bring the team together regularly for socials and of course the odd Zoom quiz!

We endeavor to support our people to make sure work….well, works for them. And the pretty big issue of the recent global pandemic has propelled us into working more flexibly than ever before. With the office reopening in October (YAY!), we’re using the lessons learnt over this period to evolve our approach to flexible working, and we’ve introduced a hybrid working week. So the NOTHS team get to work flexibly for the majority of the week and visit beautiful Richmond once or twice a week to ensure we all still get together as one #teamnoths. Plus, as of 2022 we’ll begin trialing fully remote months in January (to avoid the snow) and August (to enjoy the sun).

Diversity and Inclusion

Everyone’s welcome at notonthehighstreet – whoever they are, wherever their background.

As part of your application you’ll be asked to complete a demographic survey to help us learn more about who wants to work with us. It’s completely optional (but really appreciated) and it’s 100% anonymous. We’ll only use the information to help us figure out how to make our team even more inclusive and attract more brilliant people to join us, with the help of our cross-team Diversity Champions to drive progress.

Apply to join #teamnoths

We’d love to hear about what you can do for us and how you can add value to our people and our business; to apply for this role, please send us a cover letter explaining why you want this job. Feel free to attach a CV to support, but for us the cover letter is essential!

For now, our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology. If you are successful in your initial application we’ll explain more about next steps, as this can vary slightly from role to role. Good luck!