Manager - Solutions Engineering, APACx

Sydney, Australia

Full time

Hybrid

Sales

Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

Notion Sales today has a strong Product Led Growth lean, with many customers starting their Notion journey as a smaller group before our product grows toward being a wall to wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. We see our Solution Engineering function as a critical component to Notion’s growth and this role will be instrumental in building a strong partnership with our sales, success, professional services and cross-functional teams. In this role, you and your team will:

• Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs.

• Build technical proof of concepts/demos/tools to demonstrate value to customers at scale

• Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows.

• Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.

• Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations.

• Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success.

• Work closely with CX to advocate for open customer tickets and escalations.

• Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers

• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners.

• Serve as the customer's technical advisor: You'll help customers craft Notion to serve their specific business needs and explore new workflows and use cases.

• Meaningfully shape our future product and messaging: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

• Help build the foundations of Solutions Engineering at Notion: As an early member of our SE org and regional team, you'll be instrumental in helping define our sales-assisted motions.

• Join a fantastic team at a magical time: Notion has over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

• Represent Notion at events: You'll be the face of Notion at industry conferences, trade shows, and customer events. You'll present our product vision and showcase its features, helping to build trust and strong relationships with both prospective and existing customers.

• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

• 3+ years directly managing, inspiring and mentoring a team of Solutions Engineers, Sales Engineers or Solutions Architects with a wide range of experience

• Experience as a SE team leader building strong partnerships with sales leaders, and working on various initiatives and enablement activities to achieve sales goals.

• Experience working collaboratively with multiple other roles (AE, CS, CX, PS, etc.) in a SaaS GTM organization, with thoughtful perspectives on appropriate role and responsibilities.

• You’ve built strong relationships with product, marketing and sales enablement teams

• You’ve helped customers understand how to leverage SaaS APIs and admin and end-user integrations as part of an integrated solution

• You have initiated and managed complex projects to completion

• You have a growth mindset and thrive in the building stage of a nascent team

• You’re highly adaptable, easily acclimating to a rapidly changing business and industry

• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• You've been a first or early hire at a fast-growing startup before

• You have experience using Notion

• You’re knowledgeable about large language models and have experience using AI-based tools to improve your daily workflows

• You have coding experience that would enable you to write basic scripts using the Notion API

• You have experience designing and implementing relational databases

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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