Solutions Architect

Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising. OpenX is seeking a talented and experienced Solutions Architect to join our team. In this role, you will act as both a technical advisor and project manager, working with publishers and supply aggregators to ensure they maximize the value of OpenX’s multi-screen ad technology platforms. You will be responsible for the seamless integration of our solutions into their publishing and advertising environments, delivering world-class service and technical expertise throughout the entire client lifecycle. As a Solutions Architect, you will lead the deployment, testing, and launch of OpenX products, serving as the primary point of contact for technical and product-related inquiries. You will also foster strong, long-term relationships with clients, guiding them through configuration optimizations and platform upgrades. This role requires a blend of technical acumen, project management skills, and the ability to communicate effectively with both technical and business stakeholders.

Key Responsibilities

• Client Onboarding: Lead the onboarding process for new clients, acting as the primary technical advisor and project manager from contract signing through product stabilization. You will provide essential documentation, project plans, and guidance to ensure a smooth and efficient integration of OpenX products.
• Technical Leadership: Serve as a trusted technical expert, advising clients on the optimal configuration of OpenX solutions to meet their specific business and technical needs. You will work closely with partner product, technical, and business teams to ensure successful product deployment and ongoing performance.
• Project Management: Oversee the deployment, testing, and launch of OpenX products, ensuring all projects are delivered on time and to specification. You will manage project timelines, handle technical escalations, and ensure clear communication between internal teams and clients.
• Ongoing Relationship Management: Maintain strong, collaborative relationships with partners post-launch, continuing to provide technical guidance and product expertise. You will proactively identify opportunities for optimization and growth, ensuring our partners get the maximum value from OpenX products.
• Cross-Functional Collaboration: Work closely with internal teams, including Product, Engineering, and Business Operations, to address client needs and ensure alignment with product roadmaps. You will also be responsible for communicating product updates and changes to clients, guiding them through any required adjustments.
• Monitoring and Optimization: Track product performance and work closely with partners to identify areas for improvement. You will ensure that OpenX products deliver optimal results for strategic clients, troubleshooting any issues that arise and advising on technical or product adjustments.

Qualifications

• Experience: At least 3-5 years of relevant work experience in a technical, client-facing, or operations role requiring strong cross-functional program management.
• AdTech Experience: A background in AdTech or digital advertising is highly preferred, with a solid understanding of the industry landscape and technologies.
• Project Management: Strong project management skills with a high level of attention to detail and the ability to manage multiple client engagements simultaneously.
• Client-Facing Experience: Proven experience working with external clients in a sales, account management, or technical advisory role. You should be comfortable interfacing with both technical and business stakeholders.
• Technical Expertise: Deep understanding of common web and mobile technologies, including XML/XSLT, HTML, JavaScript, Flash, SSL, and other internet/networking protocols. Strong troubleshooting skills are essential for success in this role.
• Problem-Solving: A self-starter with a passion for innovation and a drive to see ideas through to completion. You should be a creative problem solver who thrives in a fast-paced, evolving environment.
• Cross-Functional Collaboration: Ability to work across teams and departments to drive projects to successful completion. Experience driving collaboration between technical, product, and business teams to meet common objectives.
• Analytical Mindset: Strong data analysis skills, with the ability to make data-driven decisions to optimize product performance.
• Technical Communication: Ability to effectively communicate complex technical concepts to non-technical audiences, including clients’ business teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred, though not required.

Preferred Skills

• Mobile Technologies: Expertise in mobile development, including Objective-C, Swift, or Java.
• Video Advertising Technologies: Experience with video advertising standards and protocols such as VAST.
• Innovation and Initiative: A proactive, self-motivated individual who is always looking for new ways to solve challenges and improve processes.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

OpenX VALUES Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do. WE ARE ONE We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture WE ARE CUSTOMER CENTRIC We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care. OPENX IS OURS We are all owners of OpenX We all have a voice to improve OpenX We stake our personal and professional reputations on the excellence of our work We are not interested in just "doing our jobs"; we take ownership to drive results WE ARE AN OPEN BOOK We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. WE EVOLVE FAST We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious. OpenX TRAITS Our three traits capture what makes a great team member at OpenX. HUMBLE Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning. DRIVEN Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement. SMART Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment. OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law. OpenX Applicant Privacy Policy Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/. Effective Date: November 21, 2024