Sales Enablement Manager

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first. About the Role The Sales Enablement Manager is a critical role that will support our Sales team in becoming more effective sellers of a complex, technical and ever-growing suite of identity products. Reporting to the Head of Enablement, the Sales Enablement Manager will be joining a small and scrappy team in charge of creating, implementing and maintaining Persona’s Sales collateral, training programs / certifications, and internal knowledge base. The ideal candidate has: (1) high levels of self-motivation and self-direction; (2) a passion for teaching complex concepts and breaking them down in digestible ways without losing critical context, and (3) extreme care for the quality of their work. We are looking for a candidate who is thrilled to be helpful to the Sales team and willing to adjust their day to day based on the team’s changing needs.

What you'll do

• Onboarding: Manage Persona’s onboarding programs for new SDRs, Account Executives and Sales Engineers, including leading live sessions, creating and updating online courses, grading and evaluation.
• Continuing Education: Equip members of our Sales team with the essential industry and product knowledge, practice opportunities, and coaching to be successful in their role, including creating and delivering live trainings and online courses, creating internal and external resources. Topics span product, process, customers, compliance and skills.
• Process and Tools: Build and improve processes within the Sales team and across teams, including creating new standard operating procedures, working closely with revenue operations to make Salesforce changes, and training the field. Vet new tools (including efficiency tools) and work with teams to implement new tools with the Sales team’s use cases in mind.
• Internal Resources and External Collateral: Create, adapt, and maintain: (1) external-facing Sales collateral (sales decks, one-pagers, loom videos and other leave-behinds); and (2) internal knowledge base for Sales (e.g. playbooks, talk tracks, battle cards, guides, processes, trackers).
• Industry and Product Expertise: In order to gain the context necessary to make your materials and trainings relevant, you will become an expert on the identity industry, Persona’s solutions and platform, the challenges of our customers and our key value propositions. You will also understand the Persona’s sales process inside and out.
• Responsive to Ever-Changing Needs: The Sales Enablement Manager will be flexible and hyper-responsive to the changing needs of our Sales team, and will work cross-functionally with Product Marketing, Product Managers, Rev Ops and members of our Sales team to deliver on all the above.

What you'll bring to Persona

• Exceptional written and verbal communication skills.
• Ability to simplify complex information and teach it in a way that is compelling, nuanced, and designed for mastery.
• Ability to learn complex and technical subjects very quickly.
• Genuine desire to be helpful, and are willing to take on a variety of projects based on the ever-changing needs of our Sales team.
• Process-oriented, but also able to work in ambiguous, fast-moving situations with very little structure.
• Grit and persistence – you will find creative ways to get what you need.
• Deep care for the quality of your work.
• Strong collaboration and interpersonal skills, and can work well with a large number of cross-functional stakeholders.
• Nice to haves: experience in a customer-facing role (Sales, Customer Success, Sales Engineering, Solutions) at a fast-moving tech company with a complex suite of products, expertise in either the identity industry or financial services industry, familiarity with Notion, Salesforce, Gong, CRM systems (e.g. Seismic, Highspot) and AI tools (e.g. Glyphic).

Compensation & Equity For this role, the estimated base salary range is between $100,000 - $150,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice. Benefits and Perks Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor. Diversity, equity, inclusion and belonging At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.