• Location
    • Dublin
  • Date Posted
  • Jul. 7, 2021
  • Function
  • Engineering QA
  • Sector
  • Business Applications

The role

As Head of Customer Service, you are responsible for the satisfaction of our customers and the operational running of our customer service. Your goal is to continuously improve internal processes to ensure scalability for Personio’s future growth. Building on your experience and expertise, you will lead, develop and motivate a rapidly growing team and be responsible for training and leading new and existing Team Leads and Service Managers.

Your tasks:

  • Lead and continuously develop operational Customer Service teams (currently 4 teams in two locations and three languages).
  • Responsibility for the satisfaction of our existing customers through high-class technical support (inbound), as well as the implementation of individually, agreed additional services (professional services).
  • Carrying out projects with the aim of sustainably increasing quality, efficiency and flexibility in customer service.
  • Support in the planning of further growth and internationalization of Customer Service.
  • Responsibility for recruiting all Customer Service Managers.
  • Continuous training and coaching of all Customer Service Managers and Team Leads.

What you need to succeed

  • You have several years of experience in a leading position in technical support of software, ideally in the B2B SaaS environment.
  • You are an expert in working with service providers and continuous process optimization.
  • You think entrepreneurial and move mountains to ensure the satisfaction of your customers.
  • You have the highest standards for the quality of your work, work in an analytical/structured way, set yourself ambitious goals and turn your plans into solutions quickly and pragmatically.
  • You lead and develop your employees with passion and at eye level.
  • You are creative and a strong communicator

Why personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity.
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Flexibility to balance work between remote and in the office.
  • Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
  • Pension scheme with up to 5% matching contribution.
  • Discounts across a range of brands, so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.
  • Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will continue to grow through 2021, from 600 to 1,000. We already have more than 3,500 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?