Team Lead Processes & Systems - Location: London, Amsterdam, Dublin, Madrid and Munich

  • Location
    • Munich
  • Date Posted
  • Nov. 3, 2021
  • Function
  • Operations
  • Sector
  • Business Applications

The role

This position will lead the Processes & Systems team inside the Customer Experience (CX) Enablement business unit.  The CX Enablement team empowers and facilitates all CX teams to focus on what is most important: our customers! We provide our teams with the product knowledge, data, and insights they need, work to continuously evolve our processes as we scale, and look after systems.

In particular, the Processes & Systems team maximizes process efficiency and transparency to drive CX and Personio strategic goals. It also decides and manages our CX tool environment to enable our operations.

As a Team Lead of Processes & Systems, you will be reporting to the Head of CX Enablement. You will have a huge impact on leading our process automation and scalability strategy. You will lead and guide a team of Business Process Manager and Systems Architects, that will directly work with the teams to design and implement processes that provide great performance and excellent customer experience.

Your responsibilities include:

  • You define and execute our Processes & Systems strategy and vision in close partnership with the Head of CX Enablement
  • You develop and motivate your team through continuous feedback, formal evaluations, and coaching to drive team satisfaction and performance
  • You and your direct team support CX teams to measure, design, and implement  scalable processes that improve their efficiency
  • You equip our CX department with the best-in-class tools to accomplish our operational and business goals
  • You foster cross-functional alignment with other teams and leaders to jointly create a high value and well-prioritized roadmap
  • You regularly plan the budget and hiring needs for your team and are responsible for the execution and adherence of those plans
  • You are accountable for our roadmap and team OKRs. You make sure that projects and goals are achieved on time, delivering high quality and managing your team workload.

What you need to succeed

  • You have experience in leading and hiring highly qualified process experts and systems architects, and organizing them in an optimal team structure
  • You have superior project/time/conflict management skills that allow your team to deliver the results/deliverables expected.
  • You have solid experience scaling and automating business processes in a digital environment
  • You are able to map, design, and monitor complex process structures to identify inefficiencies and opportunities.
  • You have experience with automation tools in order to increase business efficiency and scalability
  • You enjoy communicating with teams and the solution of their problems motivates you
  • You have excellent verbal and written communication skills in English to successfully align, negotiate and present with all departments of Personio

Why personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Inclusive, equal opportunity, and multicultural workplace
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
  • High-impact work environment with short decision-making processes.
  • Saving for tomorrow: Opportunity to invest in your retirement via the Personio Pension Scheme or to invest into a disability insurance
  • Choose between three mobility options: UNU electric scooter, JobRad® bike or monthly public transportation ticket
  • Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €22.58 per month
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility