• Location
    • Remote
  • Date Posted
  • Jan. 6, 2022
  • Function
  • Product Management
  • Sector
  • Business Applications

The Role

As part of the Customer Experience team, you will play a critical role in ensuring that our customers are satisfied with the product and our services in the long term.

As a (Senior) Customer Campaign Manager, you actively approach our existing customers, support them in fully leveraging our products and in turn increase the usage rate. Long-term customer loyalty is a significant part of your success!

The position is to be filled remotely in Germany!

Your key impact areas

Campaign Development

  • Working closely with the product team and other areas of our Customer Experience department to identify target audiences and promote the right products at the right time
  • Developing and conceptualising campaigns and communication guidelines that enable the team to approach our customers effectively

Campaign Execution

  • Enabling our customers to make the most of Personio products by educating on unused features and helping them implement processes in Personio in the most befitting way
  • Documenting and analysing customer interactions and using the insights to improve the success of the campaign

Team & Knowledge Building

  • You have the opportunity to constantly develop your knowledge and skills—to design the campaigns to be exciting, varied, anything but plain vanilla
  • You will help build a new team from the ground up and have the chance to shape our processes

Your learnings

  • Know-How in HR and recruiting processes as well as organizational structures from startup to SMEs
  • Expertise, among others in the tools Zendesk, JIRA, Gainsight
  • Independent and solution-oriented work in a dynamic team
  • ...and of course you will become a Personio expert!

What you need to succeed

  • Successfully completed your (bachelor’s) degree or an apprenticeship
  • Campaign experience: several years of experience in the conception and execution of data-driven campaigns for existing customers across various channels
  • Analytical thinking: you have a good understanding of numbers as well as an independent and goal-oriented way of working
  • Proactive in approaching customers and inspiring hem for Person products
  • IT savviness: you quickly get to grips with new software and tasks
  • Interest in HR topics: you like to work with HR departments from different companies and industries
  • German and English skills: you have a good command of German and English (C2 level), both written and spoken

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Inclusive, equal opportunity, and multicultural workplace
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • High-impact work environment with short decision-making processes
  • Opportunity to invest in your retirement via the Personio Pension Scheme
  • Choose between two mobility options: JobRad® bike or monthly public transportation ticket
  • Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €25 per month
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?