• Location
    • Munich
  • Date Posted
  • 23 Sep 2020
  • Function
  • Sales
  • Sector
  • Business Applications

Your way into the future

Given the current situation with the Corona virus and in order to prevent the virus from further spreading, all our interviews will take place remotely for now. Thank you for your understanding.

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a Key Account Manager in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers. Your goal is the continuous improvement of the service quality and product experience of your customers, which you record in clearly measurable results.

Your tasks and responsibilities will include:

  • Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
  • Establish continuous business relationships through the definition of project goals and competent consulting for the implementation of HR processes
  • Support the improvement of our product to create the greatest possible added value for all our customers
  • Conception and execution of Quarterly Business Reviews of your customers
  • Support of our sales team in negotiations with potential key customers

Your way until today

  • You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
  • You have at least 2-3 years of professional experience in HR, Customer Care, Account Management or a similar field
  • Ideally, you have experience in the (B2B) software environment.
  • You have experience in the conception and execution of workshops and trainings
  • You have strong communication skills and can present complex issues in a structured way
  • You have an affinity for technology and you work very number-driven
  • You have very good knowledge of Spanish and English (C1 level) and ideally very good knowledge of German (C1 level), both spoken and written

Why working with us

Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.

Market-proven, well-funded and fast-growing company ($130M funding acquired to date)

As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)

  • Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths
  • 1,500 Euro development budget, which you can use as you wish
  • Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
  • Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free
  • Lightning-fast electric scooter of your choice as a "company car" (www.unumotors.com) or additional payment for MVV ticket
  • Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich