Customer Implementation Specialist - International

  • Location
    • Dublin
  • Date Posted
  • Nov. 13, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

The Role

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?

At Personio, Customer Operations & Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Operations & Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. For our newly launched international implementation team in Dublin, we are looking for an Implementation Specialist who is responsible for the implementation of new International customers. You will examine the HR processes and organizational structures of our new customers and advise them on how to best use our HR software.

Your tasks and responsibilities will include:

  • Analysis of our new customers’ requirements regarding our HR software
  • Structured support of Personio implementations through e-mails, telephone calls, and web demos
  • Ensuring customer satisfaction through advice on HR processes in Personio
  • Validation, preparation, and assistance with importing customer data
  • Involvement in the creation of training materials, e.g. help centre articles or webinars
  • Continuous optimization of our processes, e.g. through the automation of individual work steps

What you need to succeed

  • You must be fluent in English and one of the following languages: German, Italian, Dutch or French
  • You have a bachelor and/or master degree in economics, social sciences or any related field
  • You have a background in the B2B software environment, ideally with HR-related software in customer success, account management or any other customer-facing role
  • You are passionate about digital transformation in HR
  • You prioritise solutions over problems, always putting the customer first
  • You work autonomously and reliably
  • You are data-driven, and you feel very comfortable using MS-Office, especially Excel
  • Tools like Zendesk, Gainsight, and Jira already sound familiar to you

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
  • Choose between two mobility options: Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a subsidy of 43.50€/month from Personio
  • Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
  • Enjoy training with Gympass with a subsidy of 30€/month from Personio
  • Pension scheme with up to 5% matching contribution
  • Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares

Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?