Customer Implementation Specialist - Italian Speaking

  • Location
    • Dublin
  • Date Posted
  • Oct. 7, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

The role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. For our newly launched international implementation team in Dublin, we are looking for an Implementation Specialist who is independently responsible for the implementation of new Italian & International customers. You will analyze the HR processes and organizational structures of our new customers and advise them on how to best use our HR software.

Your tasks and responsibilities

  • Independent analysis of our new customers’ requirements regarding our HR software
  • Structured support of Personio implementations through e-mails, telephone calls, and web demos
  • Ensuring customer satisfaction through competent advice on HR processes in Personio
  • Validation, preparation, and assistance with importing customer data
  • Involvement in the creation of training materials, e.g. help center articles or webinars
  • Continuous optimization of our processes, e.g. through the automation of individual work steps

What you need to succeed

  • You have a bachelor and/or master degree in economics, social sciences or any related field
  • You demonstrate great communication skills in spoken and written Italian as well as in English
  • You have a background in the B2B software environment, ideally with HR-related software in customer success, account management or any other customer-facing role
  • You are passionate about digital transformation in HR
  • You prioritise solutions over problems, always putting the customer first
  • You work autonomously and reliably
  • You are data-driven and you feel very comfortable using MS-Office, especially Excel
  • Tools like Zendesk, Gainsight, and Jira already sound familiar to you

Why personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Flexibility to balance work between remote and in the office
  • Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
  • Pension scheme with up to 5% matching contribution
  • Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • With PersonioFlex, you decide where you work best. We offer a flexible 50/50 in-office and/or remote working framework. Our remote working policy allows you to work from home or anywhere in the UK or European Economic Area for up to 90 days per year.

The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.

Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveler community.