• Location
    • Dublin
  • Date Posted
  • Dec. 9, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

The Role

Personio was founded in 2015, and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich, and we have additional offices in Madrid, London and most recently Dublin. Globally we are home to 600 employees and 3,000 customers. In January 2021 we raised $125 million in ‘Series D’ funding, making us the most valuable HR tech organisation in Europe. In 2021, we will scale our Dublin office to 200 people. Come join us!

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximise customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

For our Customer Operations and Success Team in Dublin we are looking for a Customer Implementation Team Lead who will be responsible for the operational management of international customers. The operational management includes the customer implementation and growth of existing customers. Your goal is to continuously improve our processes to ensure scalability for Personio’s future international growth. With your technical know-how, you are responsible for the engagement, development and leadership of your team. Responsibilities include:

  • Build-up, management and development of a multilingual implementation team
  • Continuous improvements and scaling of the implementation process for international customers
  • Customer satisfaction assurance through continuous quality management
  • Partnering with other departments such as Sales, Product and Key Account Management
  • Definition and analysis of result-oriented KPIs to identify improvement potentials
  • Especially during the first year, a high level of involvement in the day-to-day business operations including the onboarding of new customers to ensure ongoing product knowledge

What you need to succeed

  • You have at least 3 years of experience in the B2B software environment and have successfully hired and led teams, ideally within an international customer success/ operations department
  • You create a motivating environment for your team and continuously identify the strengths and development potential of each team member
  • You are passionate about process improvements while you always put the customer experience first
  • You have an affinity for technology and you make data-driven decisions
  • You can easily explain complex circumstances, you are strong in prioritizing tasks and setting clear goals for your team
  • You enjoy being the first one and start ideas from scratch
  • Ideally, you have already worked with some of our tools (e.g. Zendesk and Gainsight)
  • You are a strong communicator with excellent written and spoken English skills and have a strong customer and service orientation

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Flexibility to balance work between remote and in the office
  • Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
  • Pension scheme with up to 5% matching contribution
  • Discounts across a range of brands, so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs.
  • Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs.

The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.

Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.

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About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?