Customer Service Specialist - German Speaking

  • Location
    • Dublin
  • Date Posted
  • Nov. 13, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

The Role

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?

As part of the International Customer Service team you will play a key role in helping our customers understand and utilise our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!

  • Professional support of our customers by answering queries via e-mail and telephone
  • Managing customer requests via our ticketing system
  • The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied
  • Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers
  • Contributing to the success of the team by continuously driving our goals and optimising internal processes
  • Creating and managing content for knowledge documentation

What you need to succeed

  • You must be fluent in English & German
  • You have successfully completed your (bachelor) degree
  • You have experience in customer service in a technology or SaaS environment
  • IT-savvy, with good analytical skills, quickly adapting to new software
  • Communication is your thing: Outstanding written and verbal communication and enjoy interacting with customers
  • You are a natural problem-solver who proactively finds solutions to problems
  • An interest in working with HR departments from a wide range of companies and industries

Your Learnings

  • Customer communication, requirements management & stakeholder management
  • You will learn how HR and recruiting processes work - from the start-up to the “medium-sized business”
  • Independent, team and solution-oriented work in a dynamic and intercultural environment
  • Expertise, among others in the tools Zendesk, JIRA, Gainsight

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
  • 26 days of paid vacation + 2 days off for Christmas and New Year’s Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
  • Choose between two mobility options: Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a subsidy of 43.50€/month from Personio
  • Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
  • Enjoy training with Gympass with a subsidy of 30€/month from Personio
  • Pension scheme with up to 5% matching contribution
  • Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.
  • Apply for this position

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With nearly 5,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?