• Location
    • San Francisco
  • Date Posted
  • Oct. 22, 2021
  • Function
  • Product Management
  • Sector
  • Business Applications

The Role

Pilot is looking for a founding member of our product marketing team. You’ll work with our Product Marketing Lead to define how we tell the Pilot story and communicate the value of our offerings to customers.

Key responsibilities

  • Work on foundational messaging and positioning work including developing buyer personas, competitive research, and product messaging
  • Help improve the sales cycle and support the sales team with training, collateral, pitch decks, and FAQs to optimize and improve the sales process
  • Lead the creation of customer-facing content such as how-to guides, onboarding materials, demo videos, website copy, and customer stories to communicate the benefits of Pilot to our prospects and customers
  • Collaborate on initiatives with partnerships, growth marketing, content marketing, and lifecycle marketing to support acquisition, engagement, retention, and advocacy efforts

About you

  • 4+ years of experience in a product marketing or similar role - experience with B2B and Fintech a plus
  • Have a track record of setting strategy and executing on product marketing initiatives
  • Passionate about deeply understanding our customers and acting as the voice of the customer to internal teams
  • Storyteller at heart. You are excited to tell the story of how Pilot helps startups and small businesses spend more time building their business, and less time on back office activities
  • Energized to work cross-functionally across product, marketing, sales, customer success, and operations to develop our go-to-market strategy

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

  • We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
  • The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
  • Flexible vacation/time-off policy
  • All federal holidays are observed
  • 100% coverage of employee only (individual) benefits
  • Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
  • 401(k) plan

Recruitment agency policy

Pilot does not accept agency resumes.  Please do not forward resumes to our jobs alias, employees, or any other company location.  Pilot is not responsible for any fees related to unsolicited resumes.

Equal employment opportunity

Pilot is an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment.  We base employment decisions on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethical origin; age; physical, mental, or sensory disability; sexual orientation; gender identity and/or expression; martial, civil union, or domestic partnership status; past or present military service; HIV status; family medical history or genetic information; family or parental status including pregnancy; or any other status protected by the laws or regulations in the locations where we operate.  Pilot will not tolerate discrimination or harassment based on any of these characteristics.

Pilot welcomes the opportunity to consider qualified applicants with prior arrest or conviction records.  Pilot’s demonstrated commitment to diversity extends to hiring talented individuals in spite of prior criminal history in accordance with local, state, and/or federal laws, including San Francisco’s Fair Chance Ordinance and the California and Tennessee ban-the-box laws.

If you are a qualified individual with a disability and need a reasonable accommodation in the job application process, please reach out to recruiting@pilot.com.

Important e-verify information

Federal law requires Pilot to confirm the identity and employment eligibility of all persons hired to work in the United States, and Pilot participates in the E-Verify program for this purpose.  Pilot will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.