• Location
    • San Francisco
  • Date Posted
  • 27 Nov 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

Product Specialists at Pilot are product-minded operations experts focused on R&D and cross-functional alignment. This team leverages its intimate understanding of Pilot’s products and services to ensure that all initiatives companywide from marketing to EPD have the technical support they need to set the right goals and deliver on them.

Day to day responsibilities:

  • Analyze our current bookkeeping processes to identify areas for automation and an improved customer experience
  • Define and evolve our bookkeeping processes as we extend our service to new customers with new needs in new verticals
  • Integrate with Engineering, Product, and Design to define specifications for, test, and launch new product features
  • Partner with Customer Success, Sales, and Marketing to advocate for customer needs

About you

  • You have 3+ years of relevant experience and have developed technical expertise in accounting and/or bookkeeping or finance.
  • Excellent communication skills with the ability to distill complex issues into structured frameworks and concrete action plans.
  • Highly analytical and motivated to derive actionable insight from large amounts of unstructured information.
  • Systems thinker with the ability to independently carry out rigorous problem solving.

What we’re building

Pilot is a hyper growth software startup that automates much of the heavy lifting in financial services (e.g., bookkeeping, tax, CFO services, etc.) for SMBs. Since launching in 2017, Pilot has built highly advanced engineering to automate these financial services.

Pilot has raised over $55M in Series A and Series B financing from Index Ventures & Stripe. The company’s investors include a long-list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston and Diane Greene.

Pilot’s seasoned founding team has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox). Pilot is headquartered in San Francisco and has a second office in Nashville. The company is scaling rapidly and has 150 employees.

Benefits of working at Pilot

  • Medical, dental, and vision benefits
  • Holidays and flexible PTO
  • Pre-tax commuter benefit
  • Paid family leave
  • As a post-Covid consideration: Convenient office location in San Francisco, close to the Montgomery BART station