• Location
    • San Francisco
  • Date Posted
  • Dec. 29, 2021
  • Function
  • Product Engineering
  • Sector
  • Fintech

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.

Customer Platform is looking for a product manager to lead our Onboarding Risk team. In this role you’ll be responsible for creating an efficient and engaging user experience for onboarding customers that both promotes growth and mitigates risk for Plaid. You will aim to strike a balance between enabling a seamless onboarding experience for Plaid customers, while mitigating risk to the overall business. This is a highly cross-functional role that provides a unique vantage point of the entire Plaid ecosystem. As the product leader on this team, you will build the tools we need to combat fraud and work with Risk Ops and Legal to define our policies and procedures to enable new types of businesses to gain access to Plaid. You will work closely with Growth, Core, Transfers, and International Product Teams to deliver a delightful onboarding experience and define shared goals to measure success.

What excites us…

  • 2+ years of experience as a Product Manager
  • Experience building risk defenses at scale
  • Proven ability to work on highly cross-functional initiatives
  • Ability to translate non-technical requirements to technical solutions
  • Understands the balance between risk and growth, and how to measure success
  • What excites you...
  • Creating and evangelizing a product strategy, roadmaps, project plans, and clear product specifications that consistently deliver quality products
  • Collaborating cross-functionally with engineering, design, growth, legal, and risk ops assess cross-partner value, scope of effort, and priority of initiatives
  • Delivering customer value iteratively, managing products through various launch phases and releases, and ensuring high return on development capacity
  • Building scalable processes to consistently deliver quality, including reliable QA test planning and methodologies

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.